Overall Rated 2.0/5
Kept making technology promises to our academic medical center regarding the transparency solution but didn't deliver. We ended up moving our patient experience surveys to have the best technology solution for ratings. And they lawyered up when we were at the end of our contract, so strongarm tactics ensured they lost a client. Would not recommend.
Submitted by a verified client on Sunday, April 11, 2021
See MoreOverall Rated 5.0/5
Mytonomy has visionary leaders who understand the importance of patient education and engagement as part of a digital front door strategy. They offer a deep library of microlearning videos that have been vetted by leading health organizations, with data supporting how their content improves health outcomes and reduces costs for providers. Mytonomy has its own video production studio with very experienced professionals -- production value is very high for both live action and animated content. Their patient-facing UI/UX is very intuitive -- when they call their service "Netflix for healthcare" that's spot on -- and encourages binge watching. Mytonomy's seamless integration with Epic makes it very easy for providers to assign content, and easy for patients to access video education via MyChart. They make great use of email and text messaging to keep patients engaged once they have activated Mytonomy-powered services. One thing to be aware of as you consider Mytonomy is that their product roadmap is very aggressive, and they push new features and functionality that may not necessarily be a good fit for every health organization. It is important to know your needs as be very direct with Mytonomy regarding expectations and project scope, because they will definitely push you to do more.
Submitted by a verified client on Wednesday, April 7, 2021
See MoreOverall Rated 5.0/5
I've worked with The Beryl Institute for many years, and my experience has been tremendous. They have a wealth of resources for me as a leader in customer experience, especially in human experience. The staff is amicable and helpful. One project I did with Beryl was with our independent provider organizations in Puerto Rico, and they were phenomenal at helping us do this pilot. We got some excellent data out of it, improved the experience, and increased retention using their assessment. I highly recommend them.
Submitted by Nicole Cable at InnovaCare Health on Saturday, March 20, 2021
See MoreOverall Rated 5.0/5
The Video Edge team has produced countless videos for us and I can always trust that they will handle the most complex medical issues and patient stories with great skill and sensitivity. They bring creativity and professionalism to all their work and require no hand-holding.
Submitted by a verified client on Tuesday, January 12, 2021
See MoreOverall Rated 5.0/5
We have the pleasure of working with Wainscot on our community magazine, and decided to use them for a book celebrating Clara Maass Medical Center’s 150th anniversary. Wainscot was able to pull together information from many different sources, and organize everything including chapter ideas, interviews, writing, reviews, design and production. When I received the printed book, I had just one word: WOW! The book makes our hospital look really good, the senior leadership team loves it, and we could not be happier with our experience.
Submitted by a verified client on Wednesday, July 15, 2020
See MoreOverall Rated 4.5/5
The process of developing the Clinics and Surgery Center led our team to move away from outdated historical precedents and truly rethink how we should deliver care to our patients and community. We’ve paired leading ideas with best practices from healthcare and other industries to create an innovative facility that promotes a remarkably patient-focused care-delivery model.
Submitted by a verified client on Monday, March 9, 2020
See MoreOverall Rated 4.0/5
My experience with Healthcare Video Edge was professional, flexible, and extremely helpful in guiding us through our first patient testimonial videos. The results captured the heart of each of our patients, evoking the emotions we were seeking.
Submitted by a verified client on Wednesday, February 19, 2020
See MoreOverall Rated 4.8/5
With prioritized and evidence-based recommendations, I can influence the metrics we are focused on to ultimately improve the experience for both patients and providers.
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 4.5/5
Reputation.com enables us to aggregate reviews in a dashboard for easier management and to provide us with a more complete story about the patient experience, ensure that communication remains open and address concerns as quickly as possible. We love the ability to respond directly to our reviewers from within the platform. We rely heavily on Reputation.com Insights, and we’re leveraging the platform’s Business Listings module to manage all of our location listings and ensure all the data is correct and up to date. Reputation.com is a one-stop-shop for us. We can run our entire reputation management program right from within its dashboard.
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 4.0/5
These tools and resulting data can provide broad benefits for patients, physicians, and health systems without much investment. In addition, the tools are easy-to-deploy, but create powerful connections to your facility and address modern healthcare challenges.
(Note - Original review for Medicom Health, now merged with Unlock Health)
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 4.5/5
Thanks to Healthgrades, consumers can find information about a provider and book an appointment right from their profile page. In addition, physicians can personalize their profiles with photos and videos to introduce themselves to patients which in turn enables a deep connection with consumers who are making appointments.
Submitted by a verified client on Sunday, February 16, 2020
See MoreOverall Rated 5.0/5
Yext ensures that our facility and physician data is correct everywhere it appears. We pride ourselves on our ability to attract top physicians. By ensuring their listings are accurate across all channels, we help physicians provide our patients with the best possible care.
Submitted by a verified client on Monday, February 3, 2020
See MoreOverall Rated 4.0/5
Agency Creative integrated amusing, cartoon injury monsters and adorable children into a colorful, multi-channel hospital marketing campaign that promoted safety issues ranging from bike helmet use to household injury prevention to car seat selection.
Submitted by a verified client on Friday, January 31, 2020
See MoreOverall Rated 4.5/5
Yext is helping us drive our key brand message of ‘Book Online, Anytime’ on to the digital ecosystem. We’re now receiving 15,000-20,000 online appointment requests per month. Yext helped drive more patients to our website, which in turn allowed us to convert more patients into appointments. The additional traffic, coupled with our own online booking platform, contributed to a year over year online appointment growth of greater than 200%.
Submitted by a verified client on Thursday, January 30, 2020
See MoreOverall Rated 5.0/5
It was a pleasure to work with Wainscot Media. We engaged them for approx 5 years for the publication of a brand magazine for our hospital. The product was a beautiful 52-page publication and a total collaborative effort. While we provided our content and photographs, WM was invaluable in keeping us to a publication schedule, ensuring we made our deadline for publication and mailing. They even offered valuable readership information via a survey they facilitated. Everyone we worked with their on a regular basis was very pleasant to work with and the product was something we gladly showed around the community.
Submitted by a verified client on Thursday, January 23, 2020
See MoreOverall Rated 4.5/5
Blueprint Networx has given us the ability to identify and locate the right physicians who perform the right procedures to help us maximize our growth and focus our resources on the best physician targets. We leverage their unparalleled industry knowledge, best in class data, and intuitive software to accelerate our market penetration.
Submitted by a verified client on Monday, January 6, 2020
See MoreOverall Rated 4.4/5
“Research indicates the majority of patients begin their healthcare journey online. We chose to invest in our website with Blend Interactive to create a patient-centric site that helps our local patients in the initial stages of their healthcare journey. The Aster Award affirms our website is built to put patients first.”
Submitted by a verified client on Monday, January 6, 2020
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