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Advancing quality health is at the heart of everything Loyal does.
About Loyal

Every Journey Needs a Guide.

Using a combination of technology and experience, Loyal helps health systems build stronger relationships with patients by providing technology to guide individualized healthcare actions at scale and create efficiency within operations.

Empower Patients

Healthcare is complicated and no journey is the same. Loyal understands patients and delivers individualized actions every step of the way.


Search

RESEARCH & FIND CARE

Whether searching for a provider, checking symptoms, or seeking a recommendation for care, Loyal’s comprehensive set of virtual triage tools navigates patients to the right care at the right time.


Omni-channel Engagement

We live in an omni-channel world where a patient might engage in one channel and migrate to another. Loyal provides experiences across all channels including website (search, chat), email, text (SMS), voice, mail, 3rd party directories, and in-person. Loyal’s platform empowers health systems to deliver a connected and seamless experience while gathering insights and feedback at every step of the care journey.

Online Directories

It’s imperative for a health system’s provider and location information to be accurate on 3rd party listings. Loyal leverages the accurate and up-to-date information inside our data management platform and publishes this data to listing sites to ensure consumers have access to the correct information.

Loyal has pre-built API integrations with the top healthcare consumer 3rd party listing sites including Google, Bing, Apple, Facebook and Foursquare. Learn more about other Loyal partnerships.

Symptom Checker and Virtual Triage

Leveraging established clinical protocols and Natural Language Processing (NLP) to identify the clinical symptoms affecting the user, Loyal’s symptom checker bot can be implemented into a wide variety of workflows to support current and future patients. Health system stakeholders can adjust care recommendations based on business rules to drive patients where access is available and most appropriate.

Risk Assessments

Loyal’s Health Risk Assessments (HRAs) engage health consumers with a modern user interface, guiding the user through a series of steps and delivering results in real time using a conversational dialogue. Loyal’s HRA framework is flexible and completely customizable, allowing health system stakeholders to develop and deploy existing HRAs inside the platform.

Transparency

Feedback from previous patient encounters can be a powerful source of information to help new and existing patients determine if a provider is right for them. For most consumers, the search for a healthcare provider is a frustrating maze of bewildering choices and unanswered questions.

They want to hear what other patients have to say in order to make a decision with confidence. Maximize your use of star ratings while introducing deeper insights into what patients are really saying about their experience. Sort, approve and publish patient reviews of physicians, practices and services in a modern, intuitive format.

Care Search

Loyal’s dynamic search interface leverages our proprietary AI model and natural language processing to identify the intent and needs of the user, resulting in a more accurate care recommendation. Rather than relying on simple keyword matching and one to one search results, Loyal’s intelligent search engine can identify the patient’s need on a conversational level and more quickly determine the correct provider or service. The results are more scheduled appointments, less provider-patient mismatches, and a more ideal experience for both patient and provider.

SCHEDULE APPOINTMENTS

Real time Electronic Health Records (EHR) integration and a consumer friendly user interface makes scheduling appointments simple and secure.


Calendar

Care Appointments

Loyal’s self scheduling application allows patients to view and book appointments across multiple digital interfaces, including web, chatbot, and SMS. This omni-channel digital front door approach reduces the barriers for patients seeking care and allows them to secure an appointment without being redirected to a third party website or patient portal. Loyal’s user interface increases conversions by making scheduling an appointment a simple and straightforward process for patients while ensuring accuracy and data security for your internal stakeholders.

  • Real time integration with the EHR
  • Patient type specific workflows
  • Automated appointment confirmations via text or email
  • Agent assisted scheduling dashboard

Ancillary Services

In addition to provider specific care appointments, Loyal’s scheduling capabilities can be leveraged to support ancillary services such as imaging, labs, and rehabilitation. By identifying specific appointment types inside the EHR, the platform can provide patients needing follow up care information about appointment locations and availability.

Patients are automatically communicated with via their channel of choice, guided through a simple scheduling workflow, and confirmed for their appointment. By proactively communicating with the patient, the Loyal platform can help to reduce the number of patients who fail to schedule their follow up care as well as identify underutilized appointment inventory in the system.

Clipboard

BE INFORMED & PREPARED

Keep patients updated about upcoming appointments, pre-registration, and preparing for their visit.

Appointment Reminders

Ensuring patients maintain their appointments is critical for optimizing physician schedules and reducing appointment no shows. Loyal’s conversational interface communicates with patients regarding upcoming appointments, and if needed, provides patients with a simple way to cancel and reschedule appointments. Appointment reminders can be delivered via email or text according to the patient’s preferences. Patients requiring additional support can be easily directed to either a live chat or phone agent, decreasing frustration and improving the overall patient experience.

Resources

In the health system market, the term “digital transformation” is a hot topic. The use of digital technology... read more

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05/06/2022

There’s a lot of value to reap from personalized, flexible chatbots that learn as they converse with your consumers... read more

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04/29/2022

Leaders at one of the most advanced health systems in the world recognized one critical, but often overlooked, factor that... read more

Article
10/12/2020

Up until March, COVID-19 was a news story that did not impact us here in the United States. Then the state of Washington,... read more

Article
05/06/2020

Chatbots: the name itself conveys the idea they’re only useful for one thing - chatting. However, that is far from... read more

Article
01/31/2020

In a relay race, one of the most important moments takes place when the two runners exchange the baton. If the handoff... read more

Article
01/25/2020

I’ve spent a lot of time on the road recently meeting with our clients at  IU Health ,   N orthwestern... read more

Article
12/31/2019

ATLANTA, GA —According to the 2018 Healthcare Call Center Survey, very few call centers have ventured into the live... read more

Article
08/16/2019

When it comes to digital experience, two things that healthcare consumers want are convenience and access - especially... read more

Article
08/08/2019

Voice is big and getting bigger. In 2018, 58% of consumers used voice search to find local business information, according... read more

Article
02/14/2019

What do visitors to your website really want? That’s the million dollar question — but until recently, we haven’t... read more

Article
10/18/2018

Today’s patients are no longer just patients. They are increasingly savvy consumers of healthcare. As they shop around... read more

Article
09/20/2018

Living in the Information Age means having a world of data at our fingertips. But when it comes to making healthcare decisions,... read more

Article
07/27/2018

Hello. How can I help you today? Chat has become a familiar feature on websites, and for good reason. Having a guide who... read more

Article
06/12/2018

Artificial intelligence (aka AI) is a term that gets bandied about a lot these days. Yet while AI is a hot buzzword in... read more

Article
06/12/2018
Reviews

Submitted by a verified client from a health system on Sunday, February 16, 2020


Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Thursday, February 6, 2020


The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by Matt Gove at Piedmont Healthcare on Thursday, May 16, 2019


We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

This vendor would be at the top of my list
Recent Reviews

5/5
We have been partners with Loyal since 2015 and I love how they innovate and develop produ...read more

4.7/5
The convenience of chat is all over the world right now. Being the first leaders in health...read more

4.7/5
Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-...read more

View All Reviews
Details

Company Brochure
Employees: 51-200
Min. Project Size: Any
Service Focus

Physician Directory & Transparency
- 3 Reviews
AI/Chatbot
- 3 Reviews
Patient Experience
- 3 Reviews
Digital Strategy
Health Assessments
Online Scheduling
Patient Engagement
Reputation Management