756 West Peachtree Street Northwest
5th Floor
Atlanta, GA 30308
Advancing quality health is at the heart of everything Loyal does.
About Loyal

Every Journey Needs a Guide.

Using a combination of technology and experience, Loyal helps health systems build stronger relationships with patients by providing technology to guide individualized healthcare actions at scale and create efficiency within operations.

Empower Patients

Healthcare is complicated and no journey is the same. Loyal understands patients and delivers individualized actions every step of the way.



Whether searching for a provider, checking symptoms, or seeking a recommendation for care, Loyal’s comprehensive set of virtual triage tools navigates patients to the right care at the right time.

Omni-channel Engagement

We live in an omni-channel world where a patient might engage in one channel and migrate to another. Loyal provides experiences across all channels including website (search, chat), email, text (SMS), voice, mail, 3rd party directories, and in-person. Loyal’s platform empowers health systems to deliver a connected and seamless experience while gathering insights and feedback at every step of the care journey.

Online Directories

It’s imperative for a health system’s provider and location information to be accurate on 3rd party listings. Loyal leverages the accurate and up-to-date information inside our data management platform and publishes this data to listing sites to ensure consumers have access to the correct information.

Loyal has pre-built API integrations with the top healthcare consumer 3rd party listing sites including Google, Bing, Apple, Facebook and Foursquare. Learn more about other Loyal partnerships.

Symptom Checker and Virtual Triage

Leveraging established clinical protocols and Natural Language Processing (NLP) to identify the clinical symptoms affecting the user, Loyal’s symptom checker bot can be implemented into a wide variety of workflows to support current and future patients. Health system stakeholders can adjust care recommendations based on business rules to drive patients where access is available and most appropriate.

Risk Assessments

Loyal’s Health Risk Assessments (HRAs) engage health consumers with a modern user interface, guiding the user through a series of steps and delivering results in real time using a conversational dialogue. Loyal’s HRA framework is flexible and completely customizable, allowing health system stakeholders to develop and deploy existing HRAs inside the platform.


Feedback from previous patient encounters can be a powerful source of information to help new and existing patients determine if a provider is right for them. For most consumers, the search for a healthcare provider is a frustrating maze of bewildering choices and unanswered questions.

They want to hear what other patients have to say in order to make a decision with confidence. Maximize your use of star ratings while introducing deeper insights into what patients are really saying about their experience. Sort, approve and publish patient reviews of physicians, practices and services in a modern, intuitive format.

Care Search

Loyal’s dynamic search interface leverages our proprietary AI model and natural language processing to identify the intent and needs of the user, resulting in a more accurate care recommendation. Rather than relying on simple keyword matching and one to one search results, Loyal’s intelligent search engine can identify the patient’s need on a conversational level and more quickly determine the correct provider or service. The results are more scheduled appointments, less provider-patient mismatches, and a more ideal experience for both patient and provider.


Real time Electronic Health Records (EHR) integration and a consumer friendly user interface makes scheduling appointments simple and secure.


Care Appointments

Loyal’s self scheduling application allows patients to view and book appointments across multiple digital interfaces, including web, chatbot, and SMS. This omni-channel digital front door approach reduces the barriers for patients seeking care and allows them to secure an appointment without being redirected to a third party website or patient portal. Loyal’s user interface increases conversions by making scheduling an appointment a simple and straightforward process for patients while ensuring accuracy and data security for your internal stakeholders.

  • Real time integration with the EHR
  • Patient type specific workflows
  • Automated appointment confirmations via text or email
  • Agent assisted scheduling dashboard

Ancillary Services

In addition to provider specific care appointments, Loyal’s scheduling capabilities can be leveraged to support ancillary services such as imaging, labs, and rehabilitation. By identifying specific appointment types inside the EHR, the platform can provide patients needing follow up care information about appointment locations and availability.

Patients are automatically communicated with via their channel of choice, guided through a simple scheduling workflow, and confirmed for their appointment. By proactively communicating with the patient, the Loyal platform can help to reduce the number of patients who fail to schedule their follow up care as well as identify underutilized appointment inventory in the system.



Keep patients updated about upcoming appointments, pre-registration, and preparing for their visit.

Appointment Reminders

Ensuring patients maintain their appointments is critical for optimizing physician schedules and reducing appointment no shows. Loyal’s conversational interface communicates with patients regarding upcoming appointments, and if needed, provides patients with a simple way to cancel and reschedule appointments. Appointment reminders can be delivered via email or text according to the patient’s preferences. Patients requiring additional support can be easily directed to either a live chat or phone agent, decreasing frustration and improving the overall patient experience.


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Submitted by a verified client from a health system on Wednesday, May 17, 2023

We worked with Loyal for years and they were an exceptional partner.  Innovating along side our internal team, proactively providing insights and evolving the products with our input.  In a new feature at the time, we created an intake flow for a single service line that paid for the entire cost of working with Loyal.  The team is exceptional, the product is exceptional.  I can't recommend them more highly.

    Overall Rating

  • AI/Chatbot
  • Digital Strategy
  • Health Assessments

This vendor would be at the top of my list

Submitted by a verified client from a health system on Sunday, February 16, 2020

Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Thursday, February 6, 2020

The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by Matt Gove at Piedmont Healthcare on Thursday, May 16, 2019

We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

This vendor would be at the top of my list
Recent Reviews


We worked with Loyal for years and they were an exceptional partner.  Innovating a...read more

Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-...read more

The convenience of chat is all over the world right now. Being the first leaders in health...read more

View All Reviews

Company Brochure
Employees: 51-200
Min. Project Size: Any
100% Focused on Healthcare
100% of Loyal's customers are in the healthcare industry
Service Focus

AI/Chatbot accounts for 10% of their focus
- 4 Reviews
Digital Strategy accounts for 10% of their focus
- 1 Review
Health Assessments accounts for 10% of their focus
- 1 Review
Online Scheduling accounts for 10% of their focus
Patient Engagement accounts for 20% of their focus
Patient Experience accounts for 20% of their focus
- 3 Reviews
Physician Directory & Transparency accounts for 10% of their focus
- 3 Reviews
Reputation Management accounts for 10% of their focus