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756 West Peachtree Street Northwest
5th Floor
Atlanta, GA 30308
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The looks smarter, sounds smarter, is smarter digital patient experience.
About Loyal


Patients get answers. You get loyalty.

Today, patient expectations are the same as consumer expectations. They want it all - from convenience to transparency. That’s why from the moment a patient decides they need care, our intelligent healthcare-specific platform is their trusted companion in the online journey. You become the answer they have been looking for - and patient loyalty is born.

But we get it. Healthcare is complicated. Which is why Loyal is dedicated to helping health systems simplify the complexities through smart, consumer-first technology solutions designed to inspire loyalty. Whatever your business goals, our platform enables you to empower, guide, and connect with your data in order to deliver a simply smarter digital patient experience.


EMPOWER     |     GUIDE    |    CONNECT



Amplify feedback. Empower search.

For most consumers, the search for a healthcare provider is a frustrating maze of bewildering choices and unanswered questions. They want to hear what other patients have to say in order to make a decision with confidence. With Loyal’s Empower solution you have the tools to do just that - empower the patient and provide a solution.

Maximize your use of star ratings while introducing deeper insights into what patients are really saying about their experience. Sort, approve and publish patient reviews of physicians, practices and services in a modern, intuitive format.




Loyal is the world's first digital patient experience platform



Easy to use platform

Intelligent features like auto-approval and syntax highlighting help you process your data faster and publish it wherever you want. Easy and fast integration with your website and EHR.






Loyal is the world's first digital patient experience platform


Seamless installation

Remarkably easy and fast to integrate Loyal with your website. Add just a few lines of code to your existing pages and be up and running in no time.





Progress visualization

Robust dashboards and custom reporting functionality to 

measure and track all of your transparency data.



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When patients ask, Guide answers

Using powerful AI-driven algorithms, Guide helps patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job. Finally, a web chat solution that actually provides one.

Loyal is the world's first digital patient experience platform

Our HIPAA compliant, healthcare-specific platform was built not only for patients, but with the end user in mind. Guide looks, feels and sounds like you because it's designed for you.



Loyal is the world's first digital patient experience platform


Real-time analytics

Comprehensive dashboard of engagement analytics lets you instantly see what your patients are searching for with real-time reporting and conversion metrics.



Simply smarter

Our chat is AI-driven through machine learning – integrates easily with call center work flow, but no chat agents required. Smart, easy to work with, always trying to improve. The perfect assistant.


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It's your data - only better

Data. No doubt, you're buried in it – from physicians and insurance to locations and services. But what if you could climb above it all? Manage the connections, see the limitless possibilities. Meet Connect. Loyal's intelligent data management platform designed to strengthen your system’s data while making it simpler and easier to use.


Know your truth

Connect aggregates and stores your system’s data in a secure, HIPAA-compliant database. With just a simple import process, Connect brings disparate databases together to create a single source of truth for your consumer-facing data.

One view, total flexibility

The Connect platform enables you to log in, search, and view all your consumer-facing data in one place. From there, our workflow tools give you the flexibility to manage data relationships, create new datasets, and define search parameters for a fully empowered patient experience.

Richer data, better outcomes

Connect is your key to Loyal's proprietary consumer intent library. With it, you can map our consumer-focused terms with provider records, locations, and other data points - enriching the results to provide better searchability and outcomes


Connect likes to share

Unleash the power of the Connect platform. Whether you are utilizing Loyal’s suite of applications to better connect with patients and improve operational efficiencies - or enabling our friendly APIs to get the most of your existing third party applications, your data is always available to share.

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Resources

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12/31/2019

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08/16/2019

When it comes to digital experience, two things that healthcare consumers want are convenience and access - especially... read more

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08/08/2019

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02/14/2019

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10/18/2018

Today’s patients are no longer just patients. They are increasingly savvy consumers of healthcare. As they shop around... read more

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09/20/2018

Living in the Information Age means having a world of data at our fingertips. But when it comes to making healthcare decisions,... read more

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07/27/2018

Hello. How can I help you today? Chat has become a familiar feature on websites, and for good reason. Having a guide who... read more

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Artificial intelligence (aka AI) is a term that gets bandied about a lot these days. Yet while AI is a hot buzzword in... read more

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Reviews

Submitted by Matt Gove at Piedmont Healthcare on Thursday, May 16, 2019


We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

This vendor would be at the top of my list

Submitted by a verified client from a health system on Thursday, February 6, 2020


The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Sunday, February 16, 2020


Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list
Recent Reviews

5/5
We have been partners with Loyal since 2015 and I love how they innovate and develop produ...read more

4.7/5
The convenience of chat is all over the world right now. Being the first leaders in health...read more

4.7/5
Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-...read more

View All Reviews
Attending:

HCIC 2021
HMPS 2021
SHSMD 2021
Serving:

Health Systems - Large
Details

Company Brochure
Employees: 11-50
Min. Project Size: Any
Service Focus

Physician Directory & Transparency
- 3 Reviews
AI/Chatbot
- 3 Reviews
Patient Experience
- 3 Reviews