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Review of Loyal

Submitted Traci on Sunday, Feb 16, 2020

Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.

  • Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

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The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.

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We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.

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