Submitted Traci on Sunday, Feb 16, 2020
Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.
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We worked with Loyal for years and they were an exceptional partner. Innovating along side our internal team, proactively providing insights and evolving the products with our input. In a new feature at the time, we created an intake flow for a single service line that paid for the entire cost of working with Loyal. The team is exceptional, the product is exceptional. I can't recommend them more highly.
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The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.
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We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.
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