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Reputation Verified Badge

SaaS Vendor
Redwood City California 94063

Overall Rated 3.7/5 (3 Reviews)
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The Leading Marketing and Patient Experience Platform. Drive provider and location selection and improve consumer experience. Help patients find and choose your doctors, hospitals and clinics, and improve care with deep insights into patient feedback.

Service Focus

Digital Marketing - 2 Reviews
Reputation Management - 3 Reviews
SEO/SEM - 2 Reviews
Patient Engagement - 2 Reviews
Physician Directory & Transparency - 1 Review

Healthcare Focus

90%

Recommended?


Contact Information

Reputation Website

Headquarters
1400a Seaport Blvd
Suite 401
Redwood City, CA 94063


Healthcare Customers

Banner Health
Kaiser Permanente
Kindred Healthcare
Sutter Health
  • SaaS Vendor
    201-500 Employees
    Any Min. Project Size

    Serving:
    Providers
    Payors
    Health Systems-Large
    Health Systems-Small/Medium
    Academic Medical Systems
    Community Hospitals
    Physician Practice Groups
    Optometry Practices
    Dental Practices

    Reputation Reviews

    Submitted by a professional on Monday, April 12, 2021

    One of the first in the industry to offer this service with services that are now standard by other vendors. Our sales rep stretched the truth to put it mildly, so that was not welcome. Their pricing is by location, so our organization grew to the point that the service was overpriced for what we needed and we now use another vendor.

      Overall Rating

    • Digital Marketing
    • Patient Engagement
    • Reputation Management
    • SEO/SEM

    I would include this vendor on my list

    Reputation's Reply

    Hello, Thank you for taking the time to leave a review. While not the feedback we hope to hear, we believe all comments are helpful. We'd love to learn more about your experience so we can improve. Please reach out to me at csneed@reputation.com so I can better understand. Thank you!

    Submitted by a Health Systems - Large professional on Tuesday, February 18, 2020

    Reputation.com enables us to aggregate reviews in a dashboard for easier management and to provide us with a more complete story about the patient experience, ensure that communication remains open and address concerns as quickly as possible. We love the ability to respond directly to our reviewers from within the platform. We rely heavily on Reputation.com Insights, and we’re leveraging the platform’s Business Listings module to manage all of our location listings and ensure all the data is correct and up to date. Reputation.com is a one-stop-shop for us. We can run our entire reputation management program right from within its dashboard.

      Overall Rating

    • Patient Engagement
    • Patient Experience
    • Physician Directory & Transparency
    • Reputation Management

    This vendor would be at the top of my list

    Reputation's Reply

    Hello! Thank you very much for you wonderful rating and taking the time to leave us a review. We're so glad to hear the Reputation platform is creating efficiencies within your organization and promoting prompt communication. It's reviews like these that keep us motivated and striving to improve. We hope you have an excellent day!

    Submitted by a Health Systems - Small / Medium professional on Friday, January 4, 2019

    There are a lot of reputation management companies out there. Reputation.com falls in the middle of the pack. Their tools and systems are good for organizations looking to manage their online listings and also generate high-level analytics for the reviews. Their support team isn't as effective. But the good news is their price point reflects their position in the marketplace: in the middle.

      Overall Rating

    • Analytics
    • Digital Marketing
    • Reputation Management
    • SEO/SEM

    I would include this vendor on my list

    Reputation's Reply

    Thank you very much for taking time to share your thoughts. All feedback helps us to improve. We've recently upgraded our support portal for quicker, more effective support. We've also built new solutions to make our platform even more robust. If you have other thoughts, we would love to hear them. Please feel free to reach out to us at anytime. Thank you!

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    2.5/5
    There are a lot of reputation management companies out there. Reputation.com falls in the ...

    4.5/5
    Reputation.com enables us to aggregate reviews in a dashboard for easier management and to...

    3/5
    One of the first in the industry to offer this service with services that are now standard...

    View All Reviews