The future of healthcare consumerism will be built on acquisition and loyalty. Most healthcare executives have made the... read more

The social media landscape is continually evolving. Keeping up with everything that’s trending, performing, and emerging... read more

Consumers increasingly use digital platforms to search for, evaluate, and choose healthcare providers. This digital... read more

The Reputation Data Science team analysed thousands of patient reviews across 171 private hospitals in the U.K. on Google,... read more

Social media has quickly become a must-have technology for businesses in all industries. But, as with any technology,... read more

I remember when I suggested requesting patient reviews in my previous role as a consumer experience (CX) lead for a healthcare... read more

At Reputation, we believe that you no longer have control over your brand – your customers do. That’s because... read more

Online patient reviews are so important to the bottom line in healthcare. Unfortunately, some of those will inevitably... read more

With the evolution of martech and healthtech, the healthcare marketing industry has no shortage of technology available,... read more

In 2020, Millennials overtook Baby Boomers as the largest generation in the United States,  according to Pew Research... read more

We’ve heard it time and again: For businesses to succeed, they must deliver an exceptional customer experience (CX).... read more

By now it’s clear that Google is becoming your new digital front door. But between Maps, Ads and your Google My Business... read more

We are learning a lot lately about the negative effects of too much social media usage on our mental health, our ability... read more

To create a more effective digital patient experience in the time of COVID-19, consider these five key strategies. Telehealth... read more

Healthcare is changing faster than ever, and consumer focus is a priority for most organizations. In fact, a recent survey... read more

The physician directory, or find-a-doctor, is a vital part of your medical group website. When structured properly, these... read more

Healthcare is changing rapidly, and consumer focus has become a priority for most organizations. In fact, a recent survey... read more

Thomas Donohoe is an author and digital marketing expert who helps businesses with effective strategies to grow their... read more

Healthcare reviews are coming back big: In just one week’s time, reviews of healthcare systems and physicians on... read more

Trevor Young is the “PR Warrior” who works with brands and individuals to take their communications to the... read more

Few companies have a ready playbook on how to handle brand communications during a pandemic. There’s a good chance... read more

When COVID-19 swept across the nation in early 2020, many retailers had to face a startling reality. Having a physical... read more

Gil Bashe is rallying the healthcare ecosystem to improve patient care and take advantage of technologies that can get... read more

Because of the COVID-19 pandemic, the healthcare patient journey has altered course for most people. Many healthcare providers... read more

Q&A with Berrak Sarikaya Berrak Sarikaya is a content strategist and digital marketer who has crafted a unique... read more

Customer communications are more important than ever during the COVID-19 pandemic. Maintaining excellent customer communications... read more

Insights, Tips, Webinars, and Resources Reputation.com Can Help You Effectively Communicate with Customers and Local... read more

About this webinar recording: In the feedback economy reputation management and Google best practices are important... read more

Google recently launched a COVID-19 Post type to help businesses quickly update their Google My Business (GMB) pages... read more

Schema.org — a collaborative, community activity that creates and supports schemas for structured data on the internet... read more

As businesses close brick-and-mortar storefronts in response to the COVID-19 pandemic, Google is urging them to revise... read more

Is your brick-and-mortar location affected by COVID-19? Are you changing your hours of location, closing temporarily, or... read more

The COVID-19 pandemic has caused individuals and businesses to reassess priorities and, in many cases, change how they... read more

Viveka von Rosen is a LinkedIn expert who has written several books on LinkedIn marketing. She helps clients build their... read more

Located in the Alamogordo, New Mexico area, Gerald Champion Regional Medical Center is an acute care, nonprofit hospital... read more

Why do patients have such a hard time booking appointments with physicians? This question arises far too often, as it did... read more

Google the phrase “ digital disruption ,” and you get a sense of how much businesses worry about the power... read more

When you’re choosing your next vacation destination or you’re in a bind with an urgent home repair need, there’s... read more