The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. As a community, we commit to elevating the importance of experience across all care settings; generating, collecting and sharing ideas and proven practices; engaging a broad range of voices and views; putting patients, families and care partners first; recognizing the value of the entire healthcare team; and reinforcing experience encompasses quality, safety, service, cost, and outcomes.

Service Focus

100% Focused on Healthcare
100% of The Beryl Institute's customers are in the healthcare industry
Leader and Staff Development accounts for 100% of their focus
- 1 Review

Submitted by Nicole Cable at InnovaCare Health on Saturday, March 20, 2021

I've worked with The Beryl Institute for many years, and my experience has been tremendous. They have a wealth of resources for me as a leader in customer experience, especially in human experience. The staff is amicable and helpful. One project I did with Beryl was with our independent provider organizations in Puerto Rico, and they were phenomenal at helping us do this pilot. We got some excellent data out of it, improved the experience, and increased retention using their assessment. I highly recommend them.
    Overall Rating

  • Leader and Staff Development

This vendor would be at the top of my list

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Employees: 1-10
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