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Why Healthcare Systems Need a Unified Platform

Why Healthcare Systems Need a Unified Platform

Consumers increasingly use digital platforms to search for, evaluate, and choose healthcare providers. This digital experience...

Posted By Reputation on 06/17/2022

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Digital Experience Patient Journey Patient Experience Consumer Experience CX Reviews Patient Data

Which X Is It? Where Cx and UX Intersect

Which X Is It? Where Cx and UX Intersect

At MDRG we use customer experience (CX) research to turn your customer base into devoted brand promoters. Our research...

Posted By MDRG, Inc. on 05/25/2022

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CX Customer Experience UX User Experience Customer Journey Engagement UX Research CX Research

4 Ways to Measure Chatbot ROI

4 Ways to Measure Chatbot ROI

There’s a lot of value to reap from personalized, flexible chatbots that learn as they converse with your consumers...

Posted By Loyal on 04/29/2022

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AI Chatbot Chat Patient Experience Patient Engagement Personalization Patient Satisfaction

Driving Consumerism at Your Health System

Driving Consumerism at Your Health System

It’s clear that consumer experiences are key to attracting and retaining loyal patients.It’s also clear that...

Posted By Forum for Healthcare Strategists on 03/09/2022

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Customer Experience CX Marketing Strategy Patient Retention Patient Loyalty HMPS Video

What is Integrated Marketing and Why It’s Crucial for Healthcare Brands

What is Integrated Marketing and Why It’s Crucial for Healthcare Brands

Business leaders in every industry understand that morale starts at the top. When the C-suite is aligned and shares...

Posted By Healthcare Success on 03/02/2022

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Integrated Marketing Multichannel Marketing Marketing Strategy Consumer Experience CX

Major Healthcare Consumerism Shifts You Need to Embrace Now for Marketing

Major Healthcare Consumerism Shifts You Need to Embrace Now for Marketing

Healthcare consumerism isn’t just “coming.” It’s already here. What’s more, healthcare...

Posted By Healthcare Success on 01/24/2022

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Healthcare Consumerism Patient Experience Patient Engagement Digital Patient Satisfaction

How Negativity Bias Affects Your Healthcare CX Strategy

How Negativity Bias Affects Your Healthcare CX Strategy

I remember when I suggested requesting patient reviews in my previous role as a consumer experience (CX) lead for a healthcare...

Posted By Reputation on 11/15/2021

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CX Strategy Online Reviews Patient Experience Patient Engagement Negative Reviews

The Transformative Potential of Data-driven Engagement in Healthcare

The Transformative Potential of Data-driven Engagement in Healthcare

Healthcare organizations everywhere are now using data in innovative ways to enhance and simplify diagnostics, patient care,...

Posted By Broadridge on 10/14/2021

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healthcare data engagement

Social Media Trends: Which to Ditch and Which to Try

Social Media Trends: Which to Ditch and Which to Try

To jump on the latest social media trends or not—that’s the perennial question so many marketers grapple with....

Posted By GLC on 09/14/2021

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Social Media Marketing Content Strategy Content Marketing Video Personalization

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