Recent Member Reviews - Page 5

Healthcare can be a convoluted and disjointed experience for patients and providers. Combinaut has been invaluable in offering a 360-degree view of the patient journey, from web page to call center and patient admissions. They help us connect with patients and then connect with the flood of data that follows. Sparkle is a very efficient CMS with built-in CRM tools and analytics that enabled us to drop some expensive third-party software. They are a smart and responsive partner helping us drive discovery, advance admissions and prove the value of our work.

Submitted by a verified client from a health system

The team at Hedy & Hopp are lead by a dynamic leader in Jenny Bristow. This is bright, talented group of folks who get health care. 

Submitted by a verified client from a community hospital

“We are excited to partner with Infermedica in our mission to help health systems automate navigation and improve access to quality healthcare information, without the need for additional staff,” says Israel Krush, CEO & Co-founder of Hyro. “As we continue to overhaul patient-provider communications in healthcare, we’re thrilled to be able to combine Infermedica’s clinically-backed medical knowledge base with our natural language capabilities so that patients can engage on their own terms and through their channels of choice.”

Submitted by Aaron Bours at Hyro

At Infermedica, we know that patients are increasingly expecting more from their virtual interactions with healthcare providers,” says Piotr Orzechowski, CEO of Infermedica. “We also know that partnering with other health technology leaders will be key to optimizing digital patient-provider communication. We are excited to be working with Hyro, a company that is revolutionizing the way patients engage with digital health services, to ensure healthcare is more accessible to everyone, and look forward to combining our individual expertise to achieve this goal.

Submitted by Amanda Bury at Infermedica

A great company to work with! The staff are super responsive, they have built a robust infrastructure to support rapid licensing, invoicing and documentation of licenses that never slows down the production process. Best of all they have excellent evidence-based graphics that display well in our online education. We have worked with Nucleus on our biggest projects and love knowing that we can count on them for specialty images.  

 - From the Permissions Manager at AWHONN (Association of Women's Health, Obstetric and Neonatal Nurses)

Submitted by a verified client from an association

Since we started working with Nucleus almost ten years ago, we've used their help to make unique medical animations. The process went smoothly, and the final product was finished on time and within the budget. They are not just a vendor who sells a product off the shelf and then leaves until the contract is up for renewal. Instead, they are a partner in the business.

Submitted by Nicole Petroski at Mercy Medical Center

I've had the good fortune to have worked with Rob from both the agency and provider/client perspectives, and have valued the comprehensive approach to evaluating, measuring and tracking brand equity through the BRANDengine lens. Rob's methodology goes beyond mere awareness and preference to truly understand the factors that impact "attraction" (acquisition) and "attachment" (loyalty/retention). Klein's data and findings help drive meaningful and relevant recommendations that impact experience, branding and service line marketing strategies. Highly recommend!

Submitted by Laila Waggoner at Core Health

Castle Connolly has been an excellent partner to supplement our group's marketing. The team is highly responsive, flexible and willing to customize solutions that best suit our needs.  We're excited to continue this partnership and benefit from their new products and digital solutions. The folks here are a pleasure to work with and have added great expertise to our promotional efforts!

Submitted by a verified client from a health system

A positive experience. The people I worked with at Nucleus were pleasant, and the animations were top-notch. We wanted our website and social media to be helpful, reliable, and patient-friendly places for our community to find information. It helps us keep our reputation as the best health care experts in the area. Our doctors like that they can show their patients trustworthy videos that explain procedures and what to expect.

Submitted by a verified client from a health system

Trumba has helped our large organization more efficiently manage online classes and events. It has streamlined the process and allows individual departments to self-manage and publish calendars without needing a web admin. Where Trumba excels is in customer service. Their team is always willing to help find solutions, take feedback and even edit the software if it helps. For example, they helped us during Covid when we needed a quick scheduling solution. On the technical side, Trumba syncs seamlessly to our site, is easy to customize and offers registration and payment in one system.

Submitted by a verified client from a community hospital

Overall, our experience with Trumba has been excellent! We chose them for several reasons. First, the service is easy to use and adaptable to our childbirth education program needs. Second, it's already in place in multiple hospitals similar to ours. Third, the cost was lower than other systems we considered. Plus, the Trumba support staff are friendly and responsive. They made it easy to get started and navigate its features.

Submitted by Freda Centor at UAB Women and Infants Services

I worked with Aha Media for several years and what I appreciate most about the Aha team is their ability to scale from smaller needs to large-scale content overhauls. Healthcare is not an easy place to play in and they do a great job of staying organized and patient. They were always responsive and if you’re lucky to work with Mike, he will keep all of your projects moving forward. 

Submitted by a verified client from a health system

If I had to choose one word to describe DECODE, I would say "Proactive" They pitch ideas to us regularly and present opportunities for us to join the conversation. Most importantly, DECODE feels like an extension of my team. They're always ready and willing to help with whatever the request is. We especially love their "outside-the-box" ideas. It's fun to bounce ideas off each other until we arrive at something concrete that we can bring to market. And when that happens, DECODE delivers.

(Note - Original review for Decode Advertising, now merged with Unlock Health)

Submitted by Cody Brutlag at Dignity Health

DECODE has been our agency of record and a great partner for the past 9 years. In our highly competitive market, DECODE continues to drive community awareness and volume growth through the ever-changing digital landscape. DECODE's support is present throughout our entire division, including all six of our markets within the State of Texas. Every challenge, DECODE has always been there as an extension of our marketing team providing strategic guidance and results.

(Note - Original review for Decode Advertising, now merged with Unlock Health)

Submitted by Tiffany Burris-Kobashigawa at St. Luke's Health

I have worked with DECODE for over 6 years and have truly enjoyed their partnership. DECODE brings a level of technological expertise that combined with their extensive healthcare knowledge has really helped move the needle and drive patient volumes. Additionally, they've helped me creatively solve problems QUICKLY such as developing an application for covid-19 vaccine roll-out in under two weeks.

(Note - Original review for Decode Advertising, now merged with Unlock Health)

Submitted by Amanda Sanders at CommonSpirit Health

The DECODE team has been our partner for all things digital for the past several years. We've been fortunate to include them as an extension of our team, providing support for digital media strategy, social media monitoring and web development. The team is responsive to our needs as well as proactive with points of view on emerging trends. We look forward to a continued partnership with them!

(Note - Original review for Decode Advertising, now merged with Unlock Health)

Submitted by Rachel Totaro at Franciscan Missionaries of Our Lady Health System

We've been incredibly impressed by the team's constant efforts and their ability to understand the mindset of my target audience. They have elevated my social media, are improving my website drastically, helping me market my soon-to-be-released podcast. DECODE proactively suggests tools to help me get the Hike the Good Hike word out and turn everything HTGH from a blogger brand to a professional nonprofit. They truly are a team that works to the bone to make my vision a reality.

(Note - Original review for Decode Advertising, now merged with Unlock Health)

Submitted by Jesse Cody at Hike The Good Hike

We needed flexible web calendars for public website and Intranet. We researched the options and Trumba stood out. No one else came close to the flexibility and features they offer, especially at the low price they charge. Setup and support was excellent. Trumba should be at the top of your vendor list.

Submitted by a verified client from an academic medical system

My experience with Aha Media Group has been exceptional. They do a great job of getting to know and understand their client before taking a deep dive and their work is always thorough, well-designed and easy to understand. The data and recommendations they have provide led to significant, and improved, process changes at our organization.

Submitted by a verified client from a health system

After many months of vetting (likely) every healthcare CRM in the industry for my client, we landed on Welltok, Virgin Pulse’s platform. Welltok’s product was by far the most comprehensive and flexible to meet the needs of varying internal staffing resources and capabilities. Perhaps more importantly, the Welltok team was the most knowledgeable and forthcoming with solutions and best practices - everyone from Sales to Implementation to Client Services is steeped in both their technology AND in provider-side healthcare. This combination is more elusive than one might think and makes all the difference in a successful vendor partnership. Highly recommend. 

Submitted by Kim Reynolds