Recent Member Reviews

We have been a Coffey Communications client since 2016 for both our website and a print publication, and have found every aspect of that organization an absolute joy to work with. Excellent customer service seems to be part of the Coffey culture! It's common for staff to treat our interests as if they were their own. Suggestions are made with the client's interests and audience/s in mind and based on a deep knowledge of the industry, the technology, what works and what doesn't. We noticed this during our initial meeting at the Walla Walla offices when the website and publication designs were first considered. It has been evident through a website update and now a top-to-bottom overhaul, in regular design decisions for the quarterly magazine, and when we need help and guidance. Having a true partner like Coffey in our small department gives us a deep "bench" of on-call help, and that is a true comfort!

Submitted by Anonymous on Friday, August 14, 2020

We partnered with Coffey Communications on both the content creation for our website, as well as the redesign of the site itself at the launch of a new health system brand. Coffey did a great job for us, and continues to provide key advice and assistance on daily and weekly projects. As a team they are responsive, proactive and collaborative, working closely with us on projects ranging from content optimization, reporting on how our site is performing in search specific to services and locations, and adding landing pages and sub-sites as requested. We are pleased with our ability to make changes in the CMS on our own, but also rely on the Coffey team to turn around edits and changes quickly, which they do. We can count on them to support our marketing team as we report on the website’s success internally, too. I highly recommend working with Coffey Communications.

Submitted by Anonymous on Friday, August 14, 2020

Coffey Communications has been our partner for over 5 years now. We have a great working relationship with them, and they are always available, knowledgeable and helpful. They have assisted us in bringing our website to the next level, and we would highly recommend them!

Submitted by Dana McCoy at CGH Medical Center on Friday, August 7, 2020

We have come to depend on their professionalism, responsiveness and commitment to producing excellent web/communication products and services. Of particular note is their expansive library of licensed web content through its health library. I continue to be impressed with the entire Coffey team and their commitment to the success of their clients.

Submitted by Anonymous on Friday, August 7, 2020

I have worked with Coffey Communications for more than 12 years. As our efforts have grown and changed over the years, Coffey has been there with the innovative tools and customer support we needed to grow. Their implementation of Umbraco's Site Assist was a big game changer for us, allowing GRH the freedom and flexibility we wanted, with the support we needed. Some of the members of the team may have changed over the years, but the care and confidence they provide never waivers. During the challenges of COVID-19, Sherilee Coffey in particular was attentive to our challenges and worked through some hard decision with us. Flexible and adaptable to meet OUR needs, Coffey Communications is an integral part of our print and digital team. As a very small shop, we count on them. And they are always up to the task.

Submitted by Mardi Ford at Grande Ronde Hospital and Clinics on Thursday, August 6, 2020

Sherliee and the team at Coffey Communications have been nothing short of stellar. I chose Coffey for a complete website redesign and launch (it was a big job). They exceeded my expectations throughout the process. We had a couple of bumps in the road but Sherilee and her team were so incredibly organized and attentive in making everything great, I never worried the site wouldn't be as I and my leadership team wanted it. We launched in January 2020 and there has been no reduction in customer service. I highly recommend this company for a website launch and/or total overhaul.

Submitted by Anonymous on Wednesday, August 5, 2020

Coffey Communications was our vendor of choice to redesign our website in 2018, and they exceeded our expectations in getting the site built with a short deadline for go-live. Their content management system is intuitive to use and built specifically for the healthcare industry, and we’re able to make most of the changes needed on a daily basis within our team. The support staff is very responsive in answering questions, advising and making additional, more complex, website changes, too. One item that was really important to us in the redesign process was having the ability to add mini-sites for physicians and clinics, and Coffey developed an easy-to-use custom template that we can build out and deploy with little assistance from them. We really enjoy working with Coffey and recommend them for your website needs.

Submitted by Anonymous on Wednesday, August 5, 2020

I'm happy to endorse Coffey Communications as a web development company. I've actually had the pleasure to work with Coffey with two different hospital systems. Both times the team at Coffey has made the experience positive, seamless and exceptionally well coordinated. Despite the size and complicated process of combining multi websites into one site (and despite Covid and working from home for many of our experts), this project was completed on-time and on-budget! The web developers, content writers and project coordinator we fantastic and easy with which to work. Our content writing team demonstrated great patience and expertise when dealing with all levels of contributors on our team. Next time I'm in the market for a web developer I"ll call on Coffey. A final note, the back end of the system is very workable for my team and we can make changes efficiently and quickly. The modules are easy to maneuver and very adaptable.

Submitted by Anonymous on Wednesday, August 5, 2020

I use Coffey Communications for our website, Facebook postings and our printed public newsletter. I give Coffey an A+ on all fronts. Just one of the reasons being is their level of customer service. They are, hands down, the best customer-service provider of all the organizations I deal with. They take their role of responding to my requests very seriously. I am very proud of our website and our printed publication. They both appear so professional--yet because of Coffey’s CMS and content libraries, that appearance is not dependent on my expertise in my one-person shop. As I have told others, "Coffey Communications makes me look good--to my CEO, our Board of Commissioners and the public at large." Coffey is one of my most important tools in my marketing toolbox.

Submitted by Diane Markham at Arbor Health on Wednesday, August 5, 2020

We have the pleasure of working with Wainscot on our community magazine, and decided to use them for a book celebrating Clara Maass Medical Center’s 150th anniversary. Wainscot was able to pull together information from many different sources, and organize everything including chapter ideas, interviews, writing, reviews, design and production. When I received the printed book, I had just one word: WOW! The book makes our hospital look really good, the senior leadership team loves it, and we could not be happier with our experience.

Submitted by Anonymous on Wednesday, July 15, 2020

Stephanie and the team she brought were fantastic! They essentially functioned as an extension of our internal team, quickly grasping our objectives and proposing effective, attractive solutions. It was wonderful to work with someone who understands the health care system so well that we could focus on the goals of the project and execution and not have to spend time educating an outside consultant. Plus, not only is Stephanie smart, knowledgeable and creative, she is also fun and easy to work with, truly listening to understand our needs and then working within our budget to find an effective solution.

Submitted by a Community Hospitals professional on Thursday, April 16, 2020

HCCG has been a tremendous marketing partner for us for several years, and instrumental in helping us streamline our listings strategy and management. We always felt like our hospital and health system was just as important to the team there as any other, and our best interests were always top of mind. A superior level of customer service combined with industry knowledge makes for a lasting and trusted partnership.

Submitted by Stacy Sherman at Fort HealthCare on Tuesday, March 24, 2020

The process of developing the Clinics and Surgery Center led our team to move away from outdated historical precedents and truly rethink how we should deliver care to our patients and community. We’ve paired leading ideas with best practices from healthcare and other industries to create an innovative facility that promotes a remarkably patient-focused care-delivery model.

Submitted by a Health Systems - Small / Medium professional on Monday, March 9, 2020

In the early days of digital marketing, I engaged them for our first distribution of a digital annual report. We were struggling with the various pieces involved and if it should be in-house. We ultimately went to True North who came up with some very creative ideas. Not only did we do an annual report, but we produced a whole digital marketing campaign to promote the report. The distribution out to our many stakeholders was not the report itself, but a clickable promotion for the report available for download. It was very unique at its time. The level of creativity and integrated marketing was really impressive and very important to us.

Submitted by a Providers professional on Wednesday, March 4, 2020

We worked with Translations.com for about eight months to launch a Spanish version of our website. They offer multiple versions of Spanish, and we really appreciated that level of specificity for our region. We've double-checked the translation with native Spanish speakers here, and did not come up with single change. Very spot on. Plus everything was on time and on budget.

Submitted by a Providers professional on Wednesday, March 4, 2020

We hired Fingerpaint for a rebrand for our complex clinically integrated network. They took us through the most unique and helpful discovery process. They solicited the core nuggets of feedback from every person involved, and distilling it into the perfect brand. They did a redesign of our logo, our color scheme, our language, and tone. My favorite thing that they created was our tagline because it just hit the nail on the head. They made the entire process fun and engaging. Also, I insist on being more involved than most clients and they were absolutely okay with that. They embraced it and we worked in partnership.

Submitted by a Providers professional on Wednesday, March 4, 2020

We were most impressed with their commitment to design digital marketing processes with human behavior in mind. It’s a very different approach. Rather than just creating a customer journey, they dive two levels deeper to really understand not just what the customer does, but how they would interact with what you want to do as a company.

Submitted by a Providers professional on Wednesday, March 4, 2020

Bluespire worked with us to identify ways we could customize Salesforce database for our first launch into CRM work. While we did not end up engaging with them, Bluespire was very generous with their advice and guidance in the early days of hospital digital marketing. That was very valuable. They told us some things to consider, what to look out for, what probably wasn't necessary for us at that stage of our digital marketing infrastructure. It was spot on guidance for us at that time.

Submitted by a Providers professional on Wednesday, March 4, 2020

Eruptr speaks our language. They specialize in healthcare, and they’ve all sat where I sit so I never have to waste time explaining the nuances of our complex industry. They understand the challenges hospital marketing teams face, especially those that are within conservative environments. I’ve worked with agencies who deliver the vanity metrics – impressions, CTR, ad positioning, all of which are important – but they’ve never been able to deliver conversions, which are really what drive our business at the end of the day. With the Eruptr team’s expertise and recommendations, we’ve seen our campaign conversions multiply. We have access to a real-time dashboard so we can monitor the numbers as often as we want. Their detailed monthly reports are a huge asset, and they’re written in such a way that even the C-suite can understand them! I’m not so sure I would call Eruptr a vendor. I actually see them as an extension of our marketing team, and they absolutely make us better.

Submitted by a Health Systems - Small / Medium professional on Wednesday, March 4, 2020

SymphonyRM is the consummate business partner. They are an extension of our marketing team in all aspects of CRM and marketing automation. Their unique technology platform has allowed us the ability to leverage the power of AI/machine learning along with providing easy to understand metrics of success. It’s incredible to see the impressive results of our campaigns... leveraging EMR info, lifestyle segmentation, and online engagement in a comprehensive solution.

Submitted by Drew Diskin at Virtua Health on Wednesday, February 26, 2020