Kaiser Permanente's goal to inform, educate, and entertain members is happening in partnership with Kiosk & Display. Kiosk & Display became vital to our in the COVID-19 pandemic by being so responsive to changing health and safety messaging. Without their quick and thoughtful customer service, we would have not been able to communicate as effectively to our constituents with our digital signage and display.
Submitted by a verified client from a health system on Thursday, June 17, 2021
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I worked with Strategic Communications to help position me as a thought leader in an evolving space. As a small company that was an early adopter in this space, I really needed to have somebody that could help me lay out the strategy and then execute it.
We started with strategic planning where we mapped out what it would take to be a thought leader, what image I would want to develop, what types of social media and kinds of publications to use. They led the strategic planning two different times. One was just with my company and one was with a group of advisors. Then they helped execute the strategic plan with all of the communications, marketing, and social media strategies that we set forth. That included writing and helping keep up with my social media.
When I give them something, they grasp it quickly and get the job done efficiently. I rarely have to make any kind of changes to anything they submit. Their broader knowledge about setting strategy and strategic plans is probably what I find most impressive about them. Also, their ability to not only think on a high level but get down into the weeds and get the job done with attention to detail.
Take advantage of the ability that they can bring to the table to foster the strategic planning piece. Then do your part by giving them a strong foundation of adequate information about the business and about the goals that you want to achieve. I'm confident you'll get the results you're looking for.
Submitted by a verified client on Wednesday, June 16, 2021
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Linda Pophal and her team at Strategic Communications are a true pleasure to work with. They are quick, yet extremely thorough, when creating market specific content and the best thing is I never have to worry about following-up—the project is turned in on time, every time!
Submitted by a verified client on Wednesday, June 16, 2021
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I worked with Hero Digital's Manyunk (Philadelphia) office. I brought them in to help with a multi-hospital Drupal-based website group that had severe reliability issues. The backend team at Hero was able to quickly solve the problem and our reliability issues were eliminated.
After that, we started on a series of website redesign programs that all went exceedingly well. Each iteration was an improvement over the one before it as Hero helped us change our focus to usability and the patient experience.
Hero also continually improve our efforts with SEO and digital marketing. One of the things they did that I liked best is that they would teach members of my team how to do more in SEO and digital marketing. Then as members of my team were able to take over some functions, we were able to take the next step with Hero.
The team at Hero was very cooperative, capable and easy-to-work-with, and kept every project on track. I recommend them highly.
Submitted by Jim Samuel at Jim Samuel Communications on Friday, May 14, 2021
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I worked with Geonetric in my role as director of digital marketing at a regional health system. Geonetric's CMS was reliable, robust, and easy to use. When I started at the system, the website was already in place. I was able to immediately begin using the CMS with no training. When I did run into a roadblock caused by my lack of knowledge, it was always easy to get the help I needed from Geonetric's customer support. They were always quick to respond and helped me quickly solve my problem. We did not use any of their other services so I cannot comment on them. I was very happy with the services we did use and would recommend that anyone looking for a new CMS consider Geonetric's offerings.
Submitted by Jim Samuel at Jim Samuel Communications on Friday, May 14, 2021
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Words cannot express how grateful I am to utilize Tidal Health as my go to marketing firm. They are professional, highly responsive, and provide an individualized approach to my practice beyond what I have come to expect from typical cookie cutter marketing firms. They above and beyond for me as a client, and would recommend them highly.
Submitted by Moustafa Mourad at MouradNYC on Friday, May 14, 2021
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We've worked with SPM for almost 10 years, and it's been a good relationship from the start. Before they came in, our marketing efforts were far too tactical and reactionary. One of the most important things SPM did was move us to an always-on strategy. One of their critical strengths is their deep experience with the healthcare vertical, especially the various needs of the healthcare consumer. From awareness through to point of decision, they understand our audience.
Marketing Strategy - SPM provides deep expertise in the healthcare consumer and they don't take any shortcuts. They regularly interview our key executive stakeholders to inform our brand direction and then synthesize findings into an overall strategy. Then move forward from there.
They bring an excellent ability to talk to and manage clinical and administrative leadership. It's so valuable to have a partner who knows how to navigate strong opinions and sometimes differing points of view. From the boardroom to clinical leadership, their ability to understand the healthcare landscape internally is key.
We use SPM for all strategic planning, campaign development, and traditional media planning/buying. In addition, they collaborate with our internal teams and other agency partners to bring integrated ideas and recommendations forward.
SPM gets our highest recommendation.
Submitted by a verified client from a health system on Thursday, May 6, 2021
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Healthwise is a great partner - their staff are friendly and responsive.
Submitted by a verified client from a health system on Tuesday, April 27, 2021
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I've worked with this group (although not in a healthcare setting). They were great at helping to design our site but the development end left a lot to be desired. It was also difficult to reach them before 10 am Central time, as they were on the West Coast.
Submitted by a verified client from a health system on Friday, April 23, 2021
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True North produced content and publications for an organization I worked for previously. Their staff were friendly and open to new ideas and easy to work with.
Submitted by a verified client from a health system on Friday, April 23, 2021
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Slalom is a Salesforce implementation shop and really dynamic. They hire from former McKinsey, Deloitte, and other big-name consultancies, finding consultants who no longer want to travel every day, or put in constant 100-hour weeks. They kind of feel like Accenture, just how they carry themselves, they've got their own dynamic, not so stuck up like Deloitte or McKinsey. We love them at our healthcare system.
Submitted by a verified client from a health system on Tuesday, April 20, 2021
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AVIA Innovation are middlemen, representing digital health startups and marketing firms. Kind of like an advisory firm, we come to them with a problem, and they connect us with the right resources from their network. A good resource for any healthcare digital team.
Submitted by a verified client from a health system on Tuesday, April 20, 2021
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We’re neutral on Sitecore. The software is an industry leader, but what really matters is your development partner. Once the sale is done, Sitecore is out of the picture, and your development team will handle everything. Keep that in mind.
Submitted by a verified client from a health system on Tuesday, April 20, 2021
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We use Experity (formerly Clockwise.md) for our urgent care centers and are pleased with the results. Simple to set up, just a few days of tweaking settings and it was integrated. We’ve also used them for online scheduling. Recommended.
Submitted by a verified client from a health system on Tuesday, April 20, 2021
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We're doing a Salesforce CRM implementation in our contact center. So far they've been pretty good, but our biggest complaint is that they're too sales aggressive. They jump at any opportunity to upsell other services. If you can handle pushy sales folks, then they could be a good choice.
Submitted by a verified client from a health system on Tuesday, April 20, 2021
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We used NRCHealth for patient reviews and transparency. We do a deep dive into vendor selection, and this one is top-notch for service and technology. Also, transparency administration by marketing is a breeze due to the simple system they have set up. The SEO benefits for physicians are tremendous.
Submitted by a verified client on Monday, April 12, 2021
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One of the first in the industry to offer this service with services that are now standard by other vendors. Our sales rep stretched the truth to put it mildly, so that was not welcome. Their pricing is by location, so our organization grew to the point that the service was overpriced for what we needed and we now use another vendor.
Submitted by a verified client on Monday, April 12, 2021
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