Overall Rated 3.0/5
One of the first in the industry to offer this service with services that are now standard by other vendors. Our sales rep stretched the truth to put it mildly, so that was not welcome. Their pricing is by location, so our organization grew to the point that the service was overpriced for what we needed and we now use another vendor.
Submitted by a verified client on Monday, April 12, 2021
See MoreOverall Rated 5.0/5
Mytonomy has visionary leaders who understand the importance of patient education and engagement as part of a digital front door strategy. They offer a deep library of microlearning videos that have been vetted by leading health organizations, with data supporting how their content improves health outcomes and reduces costs for providers. Mytonomy has its own video production studio with very experienced professionals -- production value is very high for both live action and animated content. Their patient-facing UI/UX is very intuitive -- when they call their service "Netflix for healthcare" that's spot on -- and encourages binge watching. Mytonomy's seamless integration with Epic makes it very easy for providers to assign content, and easy for patients to access video education via MyChart. They make great use of email and text messaging to keep patients engaged once they have activated Mytonomy-powered services. One thing to be aware of as you consider Mytonomy is that their product roadmap is very aggressive, and they push new features and functionality that may not necessarily be a good fit for every health organization. It is important to know your needs as be very direct with Mytonomy regarding expectations and project scope, because they will definitely push you to do more.
Submitted by a verified client on Wednesday, April 7, 2021
See MoreOverall Rated 5.0/5
I worked with Centretek to build an online provider directory, which went on to win an award. I was really impressed with how they took all of the data from our sources and designed the most user-friendly, clean, mobile-centric provider directory I've ever seen. I also worked with them to move our hosting to a more secure platform, which went flawlessly.
Submitted by a verified client on Friday, April 2, 2021
See MoreOverall Rated 5.0/5
My experience with Jarrard Phillips Cate & Hancock has been phenomenal. I've worked with them for about two years now, and they were instrumental in creating my strategy for our Office of Human Experience department at InnovaCare. They're going to roll up their sleeves, get in there with you, understand your business, and then help you create the strategy and follow through with the execution. Because of their work, other colleagues within my industry have also reached out to them for assistance
Submitted by Nicole Cable at InnovaCare Health on Saturday, March 20, 2021
See MoreOverall Rated 5.0/5
In the early days of digital marketing, I engaged them for our first distribution of a digital annual report. We were struggling with the various pieces involved and if it should be in-house. We ultimately went to True North who came up with some very creative ideas. Not only did we do an annual report, but we produced a whole digital marketing campaign to promote the report. The distribution out to our many stakeholders was not the report itself, but a clickable promotion for the report available for download. It was very unique at its time. The level of creativity and integrated marketing was really impressive and very important to us.
Submitted by a verified client on Wednesday, March 4, 2020
See MoreOverall Rated 5.0/5
Eruptr speaks our language. They specialize in healthcare, and they’ve all sat where I sit so I never have to waste time explaining the nuances of our complex industry. They understand the challenges hospital marketing teams face, especially those that are within conservative environments.
I’ve worked with agencies who deliver the vanity metrics – impressions, CTR, ad positioning, all of which are important – but they’ve never been able to deliver conversions, which are really what drive our business at the end of the day. With the Eruptr team’s expertise and recommendations, we’ve seen our campaign conversions multiply. We have access to a real-time dashboard so we can monitor the numbers as often as we want. Their detailed monthly reports are a huge asset, and they’re written in such a way that even the C-suite can understand them!
I’m not so sure I would call Eruptr a vendor. I actually see them as an extension of our marketing team, and they absolutely make us better.
(Note - Original review for Eruptr, now merged with Unlock Health)
Submitted by a verified client on Wednesday, March 4, 2020
See MoreOverall Rated 4.5/5
Reputation.com enables us to aggregate reviews in a dashboard for easier management and to provide us with a more complete story about the patient experience, ensure that communication remains open and address concerns as quickly as possible. We love the ability to respond directly to our reviewers from within the platform. We rely heavily on Reputation.com Insights, and we’re leveraging the platform’s Business Listings module to manage all of our location listings and ensure all the data is correct and up to date. Reputation.com is a one-stop-shop for us. We can run our entire reputation management program right from within its dashboard.
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 4.0/5
These tools and resulting data can provide broad benefits for patients, physicians, and health systems without much investment. In addition, the tools are easy-to-deploy, but create powerful connections to your facility and address modern healthcare challenges.
(Note - Original review for Medicom Health, now merged with Unlock Health)
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 4.5/5
Thanks to Healthgrades, consumers can find information about a provider and book an appointment right from their profile page. In addition, physicians can personalize their profiles with photos and videos to introduce themselves to patients which in turn enables a deep connection with consumers who are making appointments.
Submitted by a verified client on Sunday, February 16, 2020
See MoreOverall Rated 4.3/5
Our marketing team is very committed to our providers because we are among the first people at our institution to interact with them. By showing providers how they will be visible on our site, we're able to establish trusted relationships and obtain buy-in.
Submitted by a verified client on Thursday, February 6, 2020
See MoreOverall Rated 4.0/5
True North Custom managed some content marketing campaigns for peer-to-peer provider content, including a quarterly print and online newsletter, and a couple of annual reports. The content was excellent. They really understand the requirements of the different audiences involved in healthcare and what content to provide for each.
Submitted by a verified client on Thursday, December 12, 2019
See MoreOverall Rated 4.5/5
Centretek was our development partner for large and small sites. They came through in a crunch by helping us move from an obsolete CMS to Drupal. They were professional and responsive and able to accommodate our last-minute requests, no matter how crazy.
Submitted by a verified client on Thursday, December 12, 2019
See MoreOverall Rated 3.0/5
Parts of Healthgrades worked well for us initially. However, as our organization became more sophisticated in our need for segmentation and analytics data, we required a more robust tool. We had some difficulty making it meet our needs.
Submitted by a verified client on Monday, December 9, 2019
See MoreOverall Rated 4.7/5
“Odoro’s self-scheduling solution was able to accommodate our complex scheduling rules so that we could offer appointments appropriately and easily for our patients while maintaining a medical home focus.”
Submitted by a verified client on Monday, June 10, 2019
See MoreOverall Rated 4.5/5
Many providers were worried that appointments would be scheduled inappropriately, however, we were able to put together rules and logic to prevent this. Overall both patients and providers have been very happy with improved access while making sure appointments are scheduled correctly.
Submitted by a verified client on Sunday, June 2, 2019
See MoreOverall Rated 2.5/5
There are a lot of reputation management companies out there. Reputation.com falls in the middle of the pack. Their tools and systems are good for organizations looking to manage their online listings and also generate high-level analytics for the reviews. Their support team isn't as effective. But the good news is their price point reflects their position in the marketplace: in the middle.
Submitted by a verified client on Friday, January 4, 2019
See MoreOverall Rated 5.0/5
The Erputr team is great - I have worked with them in many capacities, and would strongly recommend hiring their services to any organization that is desiring effective and efficient digital advertising support. Their ability to develop effective SEM advertising strategies is only outweighed by their ability to execute and optimize the performance of your campaigns to deliver results. They have a keen grasp on the unique challenges of digital advertising for hospitals and health systems, and leverage their knowledge at all times.
(Note - Original review for Eruptr, now merged with Unlock Health)
Submitted by a verified client on Friday, January 4, 2019
See MoreOverall Rated 5.0/5
Eruptr offers great expertise and amazing customer service. They've got one of the best teams in healthcare marketing.
(Note - Original review for Eruptr, now merged with Unlock Health)
Submitted by a verified client on Wednesday, November 14, 2018
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