Chasing Nirvana: Modernizing Your Communications Ecosystem to Improve Experiences

Customers compare the companies they do business with to the last best experience they received. The onboarding, servicing, and other communications these companies send can play a vital role in how favorably a customer rates their experience. While many companies jump to improving the look and feel of their communications, they often fall short of reviewing the underlying communications ecosystem and identifying transformation opportunities.

Hear from industry experts who collectively bring an array of insight from the banking, insurance, wealth, healthcare and other markets and discover their thoughts on:

• The digital transformation overtaking the communications market, including macro trends impacting businesses and their customers
• The lessons they learned across the customer lifecycle – from building awareness and acquiring a customer to servicing and retaining customers
• The best approaches to modernizing your communications ecosystem, including improving legacy processes, investing in new technologies that align to a strategic roadmap and breaking down organizational siloes

If you are curious about how these experts are helping companies transform – and how to bring your communications to the next level – this is a webinar that you won’t want to miss!

Presented by:

Matt Swain
Managing Director and Practice Lead  
Broadridge

Katie Liebel
Founder and Managing Principal 
CustomStrat Advisory

John Wilcox
Senior Insurance Industry Advisor, Former Executive 
The Hartford, Risk Strategies

Rob Krugman
Chief Digital Officer  
Broadridge

REGISTER HERE