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Posted By Broadridge on 02/08/2021 in Webinar

2021 CX and Communications Trends Insights

2021 CX and Communications Trends Insights
02/24/2021 - 02/24/2021
1:00PM - 2:00PM

When it comes to CX and communications, customer expectations are rising, and the stakes are high.  

Six in ten consumers agree that most companies need to improve the experiences they deliver. Is your experience hitting the mark? If not, your retention rates may be at risk. Over 40% of the consumers we surveyed noted they have stopped doing business with a company that failed to deliver a good, personalized experience. 

Join us on Wednesday, February 24 at 1pm ET as we reveal our third annual CX and Communications Trends survey results based on the responses of 3,000 North American consumers. You will learn:

  • How communication preferences and expectations have evolved 
  • Where to invest to create more impactful customer experiences that will pay off 
  • Ways to accelerate digital adoption and increase engagement in 2021

This is one webinar you won’t want to miss. All attendees will receive a copy of the research report and a link to the recording. We look forward to having you join us! 


Presented by:

Moderator - Michelle Jackson

Managing Director, Digital Solutions


Matt Swain

Managing Director and Practice Lead, Communications & CX Consulting


Dave Zamorski

General Manager, Digital Solutions, Customer Communications