Digital Strategic Planning Track
Sponsored by: Coffey Communications
Customers expect web browsing, chatbots, search, emails, applications, customer portals and call centers to all reflect the same underlying information, but this is hard to achieve. Silos throughout healthcare organizations and extremely complex datasets mean major effort is needed to get to a more consistent customer experience.
In this session, two digital leaders discuss the challenges and opportunities to achieve consistent, digital-first experience for customers, and the real-world barriers that must be overcome.
Presented by:
John Berndt
CEO
The Berndt Group
Selima Khan
Vice President, Marketing & Corporate Communications
Memorial Healthcare System
Valtech (formerly The Berndt Group) is a national, award-winning, thought-leading digital agency specializing in the design & implementation of significant websites—as well as the building of Web o... Read more
3708 Las Vegas Blvd S, Las Vegas, NV 89109, USA
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