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Valtech on 09/30/2022 in Conference Sessions

Managing the Conversation: Challenges of Aligning Facts and Responses Across Multiple Digital Customer Touchpoints

Managing the Conversation: Challenges of Aligning Facts and Responses Across Multiple Digital Customer Touchpoints
JW Marriott Miami Turnberry Resort & Spa
19999 W Country Club Dr, Aventura, FL 33180, USA
11/09/2022 - 11/09/2022
10:30AM - 11:15AM
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HCIC22 Digital Strategic Planning Customer Experience Digital Strategy Chatbots Search

Digital Strategic Planning Track - Sponsored by Reason One

Customers expect chatbots, search, emails, applications, portals, and call-centers to reflect the same information. But major effort is needed to get to a consistent customer experience. 

Hear two digital leaders discuss how to achieve consistent experiences for customers, and the barriers that must be overcome. Provides an “in the trenches” view of what it takes to achieve these goals, and real-world tips on how to push past institutional challenges.


Presented by:

John Berndt
Senior Vice President
Valtech Health

Selima Khan
Vice President, Marketing & Corporate Communications
Memorial Healthcare System

REGISTER HERE


Valtech

Valtech

Valtech (formerly The Berndt Group) is a national, award-winning, thought-leading digital agency specializing in the design & implementation of significant websites—as well as the building of Web o... Read more

19999 W Country Club Dr, Aventura, FL 33180, USA

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