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Reputation on 02/08/2022 in Conference Sessions

Deliver Exceptional Consumer Experiences Using Real-Time Feedback

Deliver Exceptional Consumer Experiences Using Real-Time Feedback
The Grand America Hotel
Hotel, 555 S Main St, Salt Lake City, UT 84111, USA
05/17/2022 - 05/17/2022
10:00AM - 11:00AM
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HMPS22 Interactive Digital Strategy Consumer Experience Patient Experience Feedback

Interactive & Digital Strategies Track

Delivering the connected, omnichannel experiences patients expect can be challenging with so many disparate data sources and disconnected technology tools. Examine the 4 components of a successful consumer experience program. 


Hear how to use feedback to improve experiences in real-time, turning brand detractors into brand ambassadors.


Presented by:

Shay Andres
Director of Marketing
Yuma Regional Medical Center

Machele Headington
Vice President, Marketing & Support Services
Yuma Regional Medical Center

Annie Haarmann
Head of Strategy & Consulting, Healthcare & Life Sciences 
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The Leading Marketing and Patient Experience Platform. Drive provider and location selection and improve CX. Help patients find and choose your doctors, hospitals and clinics, and improve care with... Read more

Hotel, 555 S Main St, Salt Lake City, UT 84111, USA

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