Omnichannel Engagement & Healthcare's Customer Experience Balancing Act

Engagement Strategies Track - Sponsored by IQVIA

Hospitality and retail brands have raised consumer expectations for personalized, omnichannel engagement. Yet, such engagement can be a struggle in healthcare. Examine the latest consumer expectations and best practices for omnichannel. 

Hear how St. Luke’s digital approach reinforces brand values such as non-discrimination, exceptional patient experience, and community health.

Presented by:

Cindy Graham 
Director of Digital Strategy 
St. Luke's Health System

Andrew Rainey
General Manager, Healthcare 
Reputation

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