MERGE on 10/12/2023 in Conference Sessions

CRM & DXP & CDP, OMG! How Baptist Health Effectively Integrated Technology to Enable Personalization

CRM & DXP & CDP, OMG! How Baptist Health Effectively Integrated Technology to Enable Personalization
The JW Marriott Los Angeles, LA
900 W Olympic Blvd, Los Angeles, CA 90015, USA
11/06/2023 - 11/06/2023
2:15PM - 3:00PM

Digital Health Track Sponsored by MERGE


The difference between an effective healthcare personalization strategy and one that falls flat is whether it provides true value to consumers. To do this, it must be backed by integrated technologies that “speak” to one another. Baptist Health has launched an enterprise-wide personalization strategy, grounded in an effective marketing technology infrastructure. 

In this session, learn their approach to moving from targeted to personalized marketing through technology, driving efficiency across Baptist Health patient journeys.


Presented by:

Val Lopez
Assistant Vice President, Marketing Operations 
Baptist Health 


Keir Bradshaw
Executive Vice President, Technology 
MERGE


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900 W Olympic Blvd, Los Angeles, CA 90015, USA

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