Spurred by the pandemic, 2021 was a year of recovery and rapid innovation across industries. As more consumers turn to digital mediums to interact with organizations — whether they're making purchases online or seeking support — ever-evolving consumer behavior and expectations have required companies around the world to quickly adapt.
Among many components of a digital strategy, this means ensuring the customer experience is top-notch, including the use of innovative, self-service support solutions. Join support leaders from Yext, Freshworks and Lulu for an exclusive fireside chat to reflect on 2021, discuss what to expect in 2022, and how to act on these learnings.
Key takeaways:
Presented by:
Joe Jorczak
Head of Industry, Service & Support
Yext
Colin Crowley
CX Advisor
Freshworks
Marcus Freeman
CX Senior Manager
Lulu
Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set o... Read more
84% of patients perform a search after receiving a diagnosis. And modern AI services like Google and Alexa have trained them to expect immediate answers to their healthcare questions. ...read more
Figuring out what online consumers want is no longer a guessing game: their questions, needs, and intentions are more evident and actionable than ever. Users who search on company ...read more
Explore the latest trends in digital marketing from industry leadersPresenting the first-ever Yext Summit, an interactive virtual event for marketers, by marketers. Gain access to ...read more
Explore insights from industry leaders on how to manage your brand's reputation.In today's fragmented search landscape, customers interact with your brand in more places than ...read more
Ask a Healthcare Lawyer: HIPAA Compliance for Healthcare Marketers
Your FAQs...Answered!