Review of Loyal

Submitted by Matt Gove Matt on Thursday, May 16, 2019

We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.

  • Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

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Loyal Most Recent Reviews

We worked with Loyal for years and they were an exceptional partner.  Innovating along side our internal team, proactively providing insights and evolving the products with our input.  In a new feature at the time, we created an intake flow for a single service line that paid for the entire cost of working with Loyal.  The team is exceptional, the product is exceptional.  I can't recommend them more highly.

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Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.

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The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.

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