The Hidden Asset in your MarTech Stack

How to Use Voice of the Digital Customer Data to Improve the Patient Experience and Enhance Brand Reputation

Today’s contemporary healthcare marketers are building-out their MarTech stacks and using its data to glean customer insights that drive better business results. That objective – better results – is one of the reasons why the “voice of the digital customer” (VoDC) is emerging as a pivotal cog in both an effective MarTech stack and a productive marketing function.

VoDC captures customer feedback about their experiences with your digital properties and their expectations of your health system’s services and products. An effective VoDC program captures feedback across multiple channels and provides actionable insights.

In this workshop:

• Understand what a MarTech stack is and how VoDC fits into it and your digital marketing mix
• Learn why a VoDC solution set is important and understand its real tangible benefits
• Recognize the elements of an effective VoDC program
• Learn how to start building a solution for your organization
• Hear real case studies of how two healthcare organizations – Children’s Hospital of Wisconsin and Sharp HealthCare – have used VoDC insights to identify the highest-priority website changes, guide website redesigns and positively impact the organizations’ brand and digital properties.

Leave the workshop with a greater understanding MarTech stacks and how one element of it, a VoDC solution set, can be used to improve the patient experience and enhance brand reputation by developing customer-first digital properties.