Reputation on 09/21/2021 in Webinar

How to Turn Online Patient Feedback into Actionable Insights.

How to Turn Online Patient Feedback into Actionable Insights.
10/14/2021 - 10/14/2021
2:00PM - 2:30PM

Did you know, 81% of healthcare executives say improving patient experience is a top priority, yet only 11% feel they have the capabilities to do so? Reputation has helped many healthcare organizations solve that.

You're promptly responding to online reviews and even requesting reviews from patients; but what's next? In this webinar learn what to do with all of that online feedback and how to operationalize it, both within patient experience and marketing initiatives.


Key takeaways: 

  • How online feedback fits into the bigger (cross-functional) picture
  • Sharing insights with leadership teams
  • Methods to drive process improvement
  • Best practices for using online sentiment to help guide marketing programs


Presented by:

Celine Patterson
Healthcare Strategy and Consulting Manager
Reputation

Clarissa DeCarlo
Customer Success Manager
Reputation


REGISTER HERE


The Leading Marketing and Patient Experience Platform. Drive provider and location selection and improve CX. Help patients find and choose your doctors, hospitals and clinics, and improve care with... Read more


More by Reputation

Next Level CX: What Healthcare Brands Can Learn from Innovative Industries


Using Patient Feedback to Improve Visibility on Google and Drive Service Line Volumes


Mastering Online Reputation: How to do More with Less


COVID-19 Impact On Google My Business Performance