Posted By Reputation on 09/21/2021 in Webinar

How to Turn Online Patient Feedback into Actionable Insights.

How to Turn Online Patient Feedback into Actionable Insights.
10/14/2021 - 10/14/2021
2:00PM - 2:30PM

Did you know, 81% of healthcare executives say improving patient experience is a top priority, yet only 11% feel they have the capabilities to do so? Reputation has helped many healthcare organizations solve that.

You're promptly responding to online reviews and even requesting reviews from patients; but what's next? In this webinar learn what to do with all of that online feedback and how to operationalize it, both within patient experience and marketing initiatives.


Key takeaways: 

  • How online feedback fits into the bigger (cross-functional) picture
  • Sharing insights with leadership teams
  • Methods to drive process improvement
  • Best practices for using online sentiment to help guide marketing programs


Presented by:

Celine Patterson
Healthcare Strategy and Consulting Manager
Reputation

Clarissa DeCarlo
Customer Success Manager
Reputation


REGISTER HERE