Posted By Phase2 on 10/27/2021 in Webinar

How COVID-19 Brought About a New Era of Self-Service in Healthcare

How COVID-19 Brought About a New Era of Self-Service in Healthcare
12/15/2021 - 12/15/2021
1:15PM - 1:45PM

Northwell Health’s digital patient experience (dPx) app delivers seamless control of an individual’s healthcare journey. With its initial release, self-service tools were prioritized so that the essentials such as physician search, booking and managing an appointment, pre-appointment form filling, telehealth and billing became frictionless.

Hear how this focus on self-service became even more valuable as Northwell found itself on the frontlines of the pandemic.


Presented by:

Judy Liang
Digital Product Manager
Northwell Health


Mike Mangi
Director, Digital Product Management, Digital Patient Experience
Northwell Health


Chris Johnson
VP, Engineering
Phase2


MORE INFO