Northwell Health’s digital patient experience (dPx) app delivers seamless control of an individual’s healthcare journey. With its initial release, self-service tools were prioritized so that the essentials such as physician search, booking and managing an appointment, pre-appointment form filling, telehealth and billing became frictionless.
Hear how this focus on self-service became even more valuable as Northwell found itself on the frontlines of the pandemic.
Presented by:
Judy Liang
Digital Product Manager
Northwell Health
Mike Mangi
Director, Digital Product Management, Digital Patient Experience
Northwell Health
Chris Johnson
VP, Engineering
Phase2
From engineering interconnected patient experiences to designing new digital platforms, our experience with hospitals and healthcare systems is extensive and touches on every facet of the business.
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