WebMD Ignite on 09/24/2020

Building Confidence and Personalizing Consumer Communications Across All Channels

Building Confidence and Personalizing Consumer Communications Across All Channels
HCIC@Home 2020
11/17/2020 - 11/17/2020
12:15PM ET - 1:00PM ET

CONTENT STRATEGY
SPONSORED BY: CENTRETEK


Gaining confidence in a CRM system and proving its value can be an internal hurdle. Providence has successfully leveraged data and clinically based predictive models, through CRM, to create communication programs across all channels that are efficient and effective at driving individuals to action. One key takeaway in building CRM confidence and personalized 1:1 marketing is to educate internal teams that data security and privacy are always top of mind when employing data-driven strategies.


Presenters: 

Karina Jennings
Vice President, Marketing Strategy and Planning
Providence St. Joseph Health




Brad Wensel
Executive Vice President, Chief Customer Officer
Healthgrades




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