On-Demand Webinar: Contextual Communications Across the Wellness Journey

With almost half of members (48%) citing they would switch insurance providers if they experienced challenges with their communications, creating an optimal member and patient communications experience is imperative, especially in today’s world.

Matt Swain shared results from Broadridge’s 2020 CX and Communication Trends survey. Watch on-demand to learn:

• What members and patients think about the communications they are receiving and how you can maximize their impact
• Ways to improve your omni-channel communication initiatives – from technology to processes
• How the contextual communication cycle improves the member and patient experience