Research shows that 80% of healthcare consumers trust online reviews. In fact, ratings and reviews are the third most important decision factor for patients when selecting care, after insurance and location.
In this webinar Healthcare Strategy and Consulting Manager Celine Patterson and Customer Success Manager Clarissa DeCarlo discuss how to best manage online feedback in an era of healthcare consumerization.
Tune in to learn:
- Where patients go for feedback
- Best practices for monitoring and managing online reviews
- Factors to consider when implementing a Reputation Management program at your healthcare organization
- How to be proactive with online feedback
Presented by:
Celine Patterson
Healthcare Strategy and Consulting Manager
Reputation
Clarissa DeCarlo
Customer Success Manager
Reputation
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