Patients Hate Phone Calls! Plus Call Center Staffing is Difficult & Costly

How Message-Based Engagement Improves Patient Acquisition & Satisfaction

Do you answer your phone? So why expect that patients and prospects will? Face it. We’ve shifted to text and messaging platforms and we expect health care do the same.

Additionally, healthcare has the highest call center staff attrition rates. Low throughput increases appointment wait times – snowballing into meaningful amounts of lost leads.

Join Josh and Karen as they share how replacing or augmenting traditional contact centers with flexible tech-enabled messaging services can increase patient acquisition and retention.

In this 45 minute webinar we will explore:

1. Advantages of message-based communication
2. Common contact center pain points and how to fix them
3. Creative uses of chat technology you’ve likely not seen

Presented by:

Josh Fieldman
Head of Partnerships 
MedChat

Karen Parks
Sr. Business Development Executive 
MedChat

REGISTER HERE