In healthcare, there’s often a gap between the brand experience organizations want to promote and the actual patient experience. A health crisis can leave patients and loved ones scrambling for information and support.
Hear how to improve communication strategies to better guide patients and caregivers. Examine how to use social listening and feedback from the community to better match brand promises with the real patient experience.
Presented by:
Dean Browell
Chief Behavioral Officer
Feedback
Joel English
SVP Managing Partner
BVK
Ahava Leibtag
President
Aha Media Group
Denise Wiseman
co-Founder
Healthcare Reinvention Collaborative
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