According to Kyruus’ research, 72% of patients had their first-ever virtual care visit during the COVID-19 pandemic. Overwhelmingly, these patients had positive experiences and would like to utilize virtual care more broadly in the future. Health systems that quickly established or expanded their virtual care offerings during the pandemic are now exploring how to evolve these over the longer term—to maintain access and differentiate themselves to consumers. Going forward, it will be crucial for healthcare organizations to understand how to integrate virtual care offerings into patient access models, simplify scheduling, and provide closed-loop experiences.
In this webinar we will share:
Christen Castellano
VP of Customer Experience Channels
Banner Health
Sarah Kier
VP, Patient Access, Physician Group Practices
Emory Healthcare
Dr. Greg Esper
Chief Medical Officer
Emory Healthcare
Dr. Erin Jospe
Chief Medical Officer
Emory Healthcare
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