Virtual Triage Increases Patient Access

MedChat and Isabel Healthcare share their experience using Evidence-Based Scheduling and Virtual Triage to engage patients seeking care. 

Triage Bot, a HIPAA-compliant chatbot for websites, patient portals, and contact center agents, enables a patient to safely and quickly arrange patient care based on symptoms and other patient-reported information. Consumers interact directly with Triage Bot online or through Contact Center phone agents.

Triage Bot assesses patients in less than 1 minute and recommends the appropriate care venue and clinical urgency.  The underlying triage algorithm has 20 years of real-world use by physicians worldwide. The chat infrastructure is used by hundreds of healthcare organizations from small independent physicians to health systems to massive payer contact centers.

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Presented by: 

Donald H. Bauman, Jr.
Chief Executive Officer
Isabel Healthcare USA

Matthew E. Hanis

Head of Strategy

MedChat

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