Join us at this year's Contact Experience Conference hosted by Greystone.Net, in conjunction with the Healthcare Call Center Times. This online event is designed for healthcare leaders with roles in call centers, contact centers, virtual care and customer service to learn best practices through forward-thinking sessions and networking opportunities.
This is the first of two one-day virtual events in 2021 and continues the learnings and great conversations from the first Contact Experience Conference (CEC), which was held last year in August 2020.
EVENTS
TRANSFORMING THE CONTACT CENTER EXPERIENCE TO ACHIEVE EARLIER INTERVENTION FOR POPULATION HEALTH GOALS
12:55 - 1:25 PM ET
Saint Joseph Mercy Health set out to identify cancer earlier, thereby improving outcomes and gaining efficiencies through appropriate care utilization, capacity management, and cost deflection. Using existing contact center and healthcare CRM technology with new workflows, the Lung Cancer Assessment Program automatically (but personally) guides individuals to their best next action for care, creating seamless experiences for the agent and the caller. Hear how they approached this population health initiative and improved their customer experience.
Speakers:
Mitchell Holdwick, Director of Customer Experience | Saint Joseph Mercy Health System
Danielle Gordon, Marketing Specialist | Saint Joseph Mercy Health System
Dan Lavelle, AVP of Client Development | Healthgrades
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