Submitted Yvonne on Wednesday, Dec 04, 2019
From day one, the people at Yext were absolutely fabulous--their responsiveness, their customer service, and the product itself. Once we were set up, we found the platform to be wonderfully user-friendly. Yext continues to innovate and push the envelope to provide an outstanding product with first-rate customer service.
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We have partnered with Yext for several years and the services have been fantastic, they really understand how to be seen found on the web and drive consumer awareness. As an added bonus, Carrie Liken is a tremendous thought leader in the healthcare space and ensures that Yext's solutions are built for our industry. I give the solutions an A+! My only detraction is that the solutions are expensive and often al carte. Other than that, I recommend them highly.
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Yext ensures that our facility and physician data is correct everywhere it appears. We pride ourselves on our ability to attract top physicians. By ensuring their listings are accurate across all channels, we help physicians provide our patients with the best possible care.
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Yext is helping us drive our key brand message of ‘Book Online, Anytime’ on to the digital ecosystem. We’re now receiving 15,000-20,000 online appointment requests per month. Yext helped drive more patients to our website, which in turn allowed us to convert more patients into appointments. The additional traffic, coupled with our own online booking platform, contributed to a year over year online appointment growth of greater than 200%.
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From working with high-level industry developments to tweaking the tiniest details of a search engine algorithm update, Yext is a true partner. Once we switched over to Yext, we were able to effectively manage both of the central components of our marketing strategy – local customer engagement and recruiting – into one centralized platform.
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