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Healthcare’s only Next Best Action Company helping healthcare organizations drive growth, quality, and loyalty.
About SymphonyRM

SymphonyRM Provides Solutions at Each Organizational Level

We believe a membership model can be transformational to healthcare. Healthcare systems must evolve to become trusted advisers, proactively creating a dialogue with patient members to serve their needs over a life-cycle of care.Our HealthOS analyzes data across multiple channels and presents algorithmically-derived Next Best Actions for specific teams and campaigns.

Marketing Solutions

PATIENT ACQUISITION
Run Data-Driven Campaigns
We help clients run successful campaigns for everything from New Movers, pelvic health, care gap screenings like breast cancer screening, annual wellness visits, provider outreach, and more. To be successful, you need to collect, clean, and unify data then generate prioritized Next Best Actions to make sure you're targeting the highest value and most likely to convert patients and providers. HealthOS does all of that for our clients, using machine learning and AI algorithms that have processed billions of data points.

APPOINTMENT VOLUME
Increase Appointment Volume by Filling Unused Capacity
Target valuable opportunities to fill underutilized appointment slots through proactive outreach. Our provider matching algorithms identify providers that have open panels, with patients best suited to help fill unused supply, all the while accounting for patient preferences and needs.
HealthOS drives engagement across your call center, digital marketing team, and front office team by coordinating one voice across the entire system.

SERVICE LINE GROWTH
Identify and Drive Value Opportunities Across Your Consumer Population
Drive regional and location-based service goals by aligning campaigns to procedural values. SymphonyRM utilizes algorithmically derived Next Best Actions matched to targeted consumers.
SymphonyRM prioritizes outreach opportunities based on engagement value and physician specialty to market new services to referring providers.

Provider Operations Solutions for Healthcare Systems

From clinic to call center, SymphonyRM’s HealthOS empowers your hospital staff to streamline processes and coordinate outreach.

PCP UTILIZATION
Insights Measures Activity to Inform Action
PCP patient appointments are a precious resource for a health system. Most systems have three main challenges when it comes to unlocking the value of their primary care network: not properly accounting for the value of an appointment, having an abundance of unused capacity, and not being able to optimize the appointment mix. SymphonyRM’s HealthOS analyzes PCP utilization and gives you next best actions to fill valuable unused appointment gaps.

NETWORK LEAKAGE
Coordinate Campaigns for Service Providers to Prevent Network Leakage
SymphonyRM’s HealthOS integrates with multiple EMRs, payer systems and 3rd party claims providers to analyze data and provide referral analytics for hospitals to target and truly influence physician referral behavior and ultimately create a culture of referral retention.

PROVIDER REFERRAL & LOYALTY
Identify Opportunities for Patient Referrals at the Provider Level
Provider outreach is something very few health systems do well. The lifetime value of a relationship betwen a health system and a provider can be in the seven-figures, yet most health systems take a reactionary, one-time approach to fostering these relationships by using messy data analysis from multiple sources. HealthOS helps you take a strategic approach and consolidates data insights into one interface. Set clear goals for provider relationships and identify Next Best Actions for provider outreach to maintain those valuable relationships.

CALL CENTER PRODUCTIVITY
Streamline Call Center Productivity by Coordinating Outreach Efforts
Centralized call centers will be critical to the future of health systems by becoming patient service centers. With HealthOS, call center agents proactively engage patients in discussions around algorithm-driven Next Best Actions.

Growth Solutions for Healthcare Systems

SymphonyRM’s HealthOS identifies value and profit opportunities across your consumer population to drive revenue and growth.

PROFITABILITY
Drive Revenue through Prioritized Opportunities
Health systems need to be rigorously defining the items that drive value, for both themselves and their patients. Competing business models coexisting together makes this a highly complex challenge in today’s environment. Patients have a litany of referral requirements, preventative health measures, coding gaps, and more. Some practices are underutilized, some have capacity constraints. Each payer contract has its own financial incentives.

Our customizable algorithms codify all of that information and cross it into the population health lists to generate a personalized, value-driven plan for each patient. Then, HealthOS enables a multi-channel proactive patient engagement effort to drive the most efficient use of system resources. Create a high-volume, low-cost interaction channel and watch your revenue grow.

FOUNDATION & GIVING
Engage Loyal Patients in the Future
For many patients, the act of giving back is a part of the healing process. For others, it is a way to express gratitude and say thank you. Successful campaigns are about reaching out to the right patients at the right time with the right message. Data should fuel this effort, but simply screening for wealth is not enough. Grateful patients are the most likely to give, and to keep on giving. HealthOS’s data insights triangulate donation opportunities by analyzing wealth and gratitude levels, and by mapping Next Best Actions for each patient. Next Best Actions could range from a digital invitation to make a small donation electronically, to an offer for dinner with the CEO.

Population Health Solutions for Healthcare Systems

SymphonyRM’s HealthOS proactively engages patients with the simple goal of managing their health.

CARE GAP CLOSURE
Facilitate Campaigns to Close Care Gaps

READMISSIONS
Invest in Readmission Avoidance by Recognizing Value
Reducing readmissions not only has big financial value for a health system, but even bigger value for patients. Patients with better outcomes are more loyal and are more likely to be promoters. Almost every health system has some type of transitional care management. Few, however, are truly measuring the metrics that drive success. HealthOS helps you define value and reduce costly patient readmissions by reorganizing workflows, updating scheduling templates, and increasing patient proactive outreach.

HEALTH EQUITY
Social Determinants of Health
For patients with highly complex health and social needs, HealthOS helps to organize effective interventions at the individual resource level. The solution uses a variety of data sources to identify which patients are in need of direct interventions to assess and manage social determinants of health. For example, HealthOS determines which patients require navigation support, which patients may have poorly managed health conditions that need to be addressed. With this approach, SymphonyRM ties strategic interventions that the health system wants to pursue with tactical behaviors of resources closest to these patients.

Ready to transform your health system?

We’re here to help you. Schedule a demo with our experts to see how SymphonyRM can help transform the dialogue between your health system and your patients.
Request A Demo

Resources

In this podcast, Smarter Healthcare ‘s Kathy Sucich , and our COO, Sheetal Shah , talk about the value of data,... read more

Article
06/30/2021

Healthcare marketers, you’ve done a great job moving healthcare marketing towards data-driven sophistication! But... read more

Article
11/19/2020

When discussing new capabilities from massive datasets and AI models, we often forget one major thing: it’s personal.... read more

Article
11/11/2020

We all know that healthcare decisions begin long before someone schedules an appointment, but how can we be present each... read more

Article
10/20/2020

Flu clinic workflows and patient engagement has changed during the pandemic. Health systems are adapting to the new normal... read more

Article
10/13/2020

As a healthcare strategist and marketer, Alan Shoebridge is leading a powerful movement in Salinas Valley. He is director... read more

Article
10/05/2020

Today’s Patient Journey is in Flux How do marketing, operations, and the patient journey intersect? To answer... read more

Article
09/15/2020

AI Analysis on How One Medical Delights Patients and Improves the Patient Experience The data science on One Medical’s... read more

Article
09/07/2020

John Lee started as an ER doctor, but seeing the cracks in our healthcare system firsthand, he looked to medical informatics... read more

Article
09/01/2020

Healthcare CRM complements an EMR’s patient experience gaps, but it can fall short without the right implementation.... read more

Article
08/25/2020

Healthcare marketing professionals are potential heroes of population health and care management as more organizations... read more

Article
08/17/2020

With Jean Hitchcock, President,  Hitchcock Marketing & Communications Having led marketing... read more

Article
07/26/2020

Ann Goldman, Executive Director of Digital Strategy at MultiCare, leads a team of digital strategists focused on the latest... read more

Article
07/14/2020

Jared Johnson, founder of Shift.Health and the Healthcare Rap Podcast was an early data enthusiast when leading digital... read more

Article
06/25/2020

We’re adjusting to so much change so fast it’s like the needed playbooks are written by the week. Craig Kartchner,... read more

Article
06/18/2020

A Cross-Industry Conversation Healthcare AI Patient Lifetime Value Quick-jump Contents 00:05:00... read more

Article
06/12/2020

Virtua Health & Healthcare Rap Podcast [WEBCAST] Hello Healthcare! Healthcare behaviors change... read more

Article
06/01/2020

Announcement:  We’ve partnered up with The Healthcare Rap Podcast’s Jared Johnson & Virtua Health’s... read more

Article
05/26/2020

SymphonyRM Extends Platform to all Healthcare Organizations COVID19 Recovery & Restarting Growth Preparing... read more

Article
04/06/2020

COVID-19 has pressured every area of healthcare, and marketers struggle to manage the crisis while engaging their patients.... read more

Article
04/06/2020

We’re offering daily campaign resources that health systems can brand and use to engage their communities. The content... read more

Article
03/25/2020
Reviews

Submitted by a verified client from a health system on Tuesday, February 18, 2020


With prioritized and evidence-based recommendations, I can influence the metrics we are focused on to ultimately improve the experience for both patients and providers.
    Overall Rating

  • AI/Chatbot
  • CRM / PRM Software
  • Marketing Automation
  • Patient Engagement

I would include this vendor on my list

Submitted by Drew Diskin at Virtua Health on Wednesday, February 26, 2020


SymphonyRM is the consummate business partner. They are an extension of our marketing team in all aspects of CRM and marketing automation. Their unique technology platform has allowed us the ability to leverage the power of AI/machine learning along with providing easy to understand metrics of success. It’s incredible to see the impressive results of our campaigns... leveraging EMR info, lifestyle segmentation, and online engagement in a comprehensive solution.
    Overall Rating

  • AI/Chatbot
  • CRM / PRM Software
  • Marketing Automation
  • Patient Engagement

This vendor would be at the top of my list
Recent Reviews

4.8/5
With prioritized and evidence-based recommendations, I can influence the metrics we are fo...read more

5/5
SymphonyRM is the consummate business partner. They are an extension of our marketing team...read more

View All Reviews
Clients & Case Studies

Griffin Health
HonorHealth
MultiCare
Attending:

HMPS 2021
Serving:

Academic Medical Systems
Community Hospitals
Health Systems - Large
Details

Employees: 51-200
Min. Project Size: Any
Service Focus

CRM / PRM Software
- 2 Reviews
Marketing Automation
- 2 Reviews
Patient Engagement
- 2 Reviews
Physician Engagement
AI/Chatbot
- 2 Reviews