Review of Coffey Communications

Submitted W. Frank Faust on Friday, Aug 07, 2020

We have come to depend on their professionalism, responsiveness and commitment to producing excellent web/communication products and services. Of particular note is their expansive library of licensed web content through its health library. I continue to be impressed with the entire Coffey team and their commitment to the success of their clients.

  • Overall Rating

  • Content Marketing
  • Licensed Health Content
  • Print Publications
  • Web Development

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Coffey Communications Most Recent Reviews


Coffey Communications has been our Print Publication vendor for several years. We absolutely love their work, so they made the shortlist during our website re-design vendor selection process and were eventually chosen as our new vendor to re-design our website and team member portal. From the very beginning stages of planning, throughout implementation and launch, they were professional, creative, reliable, available, and absolutely fantastic to work with. I've spearheaded two full website/team member portal redesigns in my career with the Health System and countless technology implementations, and by far, this redesign with Coffey Communications was the smoothest and most efficient major project working with a vendor that I've ever experienced. We were given a very strict timeline per our leadership team to complete the project in six months, and Coffey Communications delivered. I was consistently impressed through every stage of the process: they were organized while planning, thorough in their content and analytics audits, thoughtful in their designs, and knowledgeable in their copywriting and SEO. I couldn't have been more pleased with their attention to detail, drive, focus, and commitment to making this project a success. The only hiccup (minor) in the entire project was working with our Information Systems (IS) department. Coffey performed an integration with our Active Directory for the team member portal logins, a connection that we never had before.  As launch day approached, additional coding was needed to secure the connection (a requirement given to Coffey by our IS team) and it required an extra day of work before launch. Literally, one day. I've participated in projects where hiccups in coding delayed projects for months, but Coffey's open communication and assurances were backed up by skillful action. I couldn't be more impressed. Their CMS is user-friendly. Their support team is fast and reliable. And their dedication to ADA compliance is impressive. I'm thrilled to continue our relationship with them in both the print publication and the website, and my entire team looks forward to many more years of enjoying their stellar service.

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Cape Regional Health System has been a web client of Coffey Communications for nearly 10 years.  Recently we did a complete redesign of our website and from start to finish the process was seamless.  The team at Coffey listens and responds to our needs and unique requirements with professionalism and efficiency.  Honestly nothing seems to difficult, hard or out of reach of this team. 

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We have been with Coffey Communication since 2015.  We did our initial design then and a redesign in 2018.  Coffey Communications have been amazing and very professional.  They have taught human resources and myself to manage our website to make our own changes with ease and confidence.  Our relationship has been easy, friendly and even fun!  I would recommend Coffey Communications to anyone and have! 

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Coffey Communications has provided excellent support and service for our hospital's Internet website and community newsletter. Their follow-up is consistent and timely. Their CMS includes real-time chat support to help us address any issues that come up as we're refreshing content or making other changes. Their pricing is fair and they earn it by helping us create great, award-winning communications. They have also been flexible in helping us contend with unpredictable changes in our work priorities due to the pandemic's impact on healthcare facilities in terms of patient load, regulatory requirements and communications.

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Our hospital and associated clinics/specialty departments (13 total, two new clinics coming soon) recently went through a rebrand, and we needed a new website. Although our prior site was only three years old, it looked dated and had multiple functionality issues, so we felt the need to work with a new company. I came across other health care websites that Coffey Communications had done, and after our first meeting with them, knew I wanted to work with them on this project. Their experience, level of expertise, and professionalism surpassed even what I already knew would be a good experience working with them. As someone who's managed multiple rebrands for large companies, I've managed numerous website projects from start to finish. I appreciate an uber-organized project and process and Coffey Communications was on top of everything. From every interaction to the flowmap platform to upload our content for them, was so impressive. Our new site is beautiful, easy to navigate, I've had multiple compliments from patients and staff. I wouldn't hesitate to work with Coffey Communications for future projects.

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We have just finished producing a new website with Coffey. To say the process was seamless is a disservice to the term. We collaborated with the most amazingly professional team with which I have ever worked. We stayed on schedule, they listened to our needs and the final product is a beautiful representation of our organization. Four days in and I continue to receive many calls complimenting the upgraded site. Thank you!

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Coffey Communications has been great to work with. They made the transition from our previous web vendor to them extremely easy. They are quick and efficient and able to accommodate all requests we have. I love that I can chat with tech support as I'm working within in the CMS and get questions answered immediately. Everyone Coffey staff member we have come in contact with has been very professional, but also very friendly. I love working with them!

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We partnered with Coffey Communications on both the content creation for our website, as well as the redesign of the site itself at the launch of a new health system brand. Coffey did a great job for us, and continues to provide key advice and assistance on daily and weekly projects. As a team they are responsive, proactive and collaborative, working closely with us on projects ranging from content optimization, reporting on how our site is performing in search specific to services and locations, and adding landing pages and sub-sites as requested. We are pleased with our ability to make changes in the CMS on our own, but also rely on the Coffey team to turn around edits and changes quickly, which they do. We can count on them to support our marketing team as we report on the website’s success internally, too. I highly recommend working with Coffey Communications.

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Coffey Communications has been our partner for over 5 years now. We have a great working relationship with them, and they are always available, knowledgeable and helpful. They have assisted us in bringing our website to the next level, and we would highly recommend them!

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I have worked with Coffey Communications for more than 12 years. As our efforts have grown and changed over the years, Coffey has been there with the innovative tools and customer support we needed to grow. Their implementation of Umbraco's Site Assist was a big game changer for us, allowing GRH the freedom and flexibility we wanted, with the support we needed. Some of the members of the team may have changed over the years, but the care and confidence they provide never waivers. During the challenges of COVID-19, Sherilee Coffey in particular was attentive to our challenges and worked through some hard decision with us. Flexible and adaptable to meet OUR needs, Coffey Communications is an integral part of our print and digital team. As a very small shop, we count on them. And they are always up to the task.

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Sherliee and the team at Coffey Communications have been nothing short of stellar. I chose Coffey for a complete website redesign and launch (it was a big job). They exceeded my expectations throughout the process. We had a couple of bumps in the road but Sherilee and her team were so incredibly organized and attentive in making everything great, I never worried the site wouldn't be as I and my leadership team wanted it. We launched in January 2020 and there has been no reduction in customer service. I highly recommend this company for a website launch and/or total overhaul.

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Coffey Communications was our vendor of choice to redesign our website in 2018, and they exceeded our expectations in getting the site built with a short deadline for go-live. Their content management system is intuitive to use and built specifically for the healthcare industry, and we’re able to make most of the changes needed on a daily basis within our team. The support staff is very responsive in answering questions, advising and making additional, more complex, website changes, too. One item that was really important to us in the redesign process was having the ability to add mini-sites for physicians and clinics, and Coffey developed an easy-to-use custom template that we can build out and deploy with little assistance from them. We really enjoy working with Coffey and recommend them for your website needs.

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I'm happy to endorse Coffey Communications as a web development company. I've actually had the pleasure to work with Coffey with two different hospital systems. Both times the team at Coffey has made the experience positive, seamless and exceptionally well coordinated. Despite the size and complicated process of combining multi websites into one site (and despite Covid and working from home for many of our experts), this project was completed on-time and on-budget! The web developers, content writers and project coordinator we fantastic and easy with which to work. Our content writing team demonstrated great patience and expertise when dealing with all levels of contributors on our team. Next time I'm in the market for a web developer I"ll call on Coffey. A final note, the back end of the system is very workable for my team and we can make changes efficiently and quickly. The modules are easy to maneuver and very adaptable.

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I use Coffey Communications for our website, Facebook postings and our printed public newsletter. I give Coffey an A+ on all fronts. Just one of the reasons being is their level of customer service. They are, hands down, the best customer-service provider of all the organizations I deal with. They take their role of responding to my requests very seriously. I am very proud of our website and our printed publication. They both appear so professional--yet because of Coffey’s CMS and content libraries, that appearance is not dependent on my expertise in my one-person shop. As I have told others, "Coffey Communications makes me look good--to my CEO, our Board of Commissioners and the public at large." Coffey is one of my most important tools in my marketing toolbox.

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