Improve the member and patient experience across the wellness journey
About Broadridge

We understand how important it is to provide your members and patients with quality healthcare services and superior experiences while also reducing operational costs and meeting regulatory demands.  You can transform your print and digital communications into personalized, engaging experiences across the wellness journey with Broadridge solutions.

Member Acquisition

Enhance marketing and sales, empower agents and brokers, and engage members. 

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Member Enrollment and Renewal

Onboard members with personalized experiences and documents, including ID cards and welcome kits.

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Member Service and Engagement

Make an impact with your correspondence, statements, bills and wellness programs. 

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Provider Communications

Optimize and customize patient communications, including statements, Explanation of Payment (EOP) and claims.

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Healthcare Consulting Services

Achieve optimal results with a dedicated team of consulting experts.

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Resources

With 70% of consumers indicating the companies they do business with need to improve the customer experience – a... read more

Article
07/30/2024

From delivering annual enrollment period materials, ID cards, notifications, EOBs, ANOCs, EOCs, SBCs, and premium invoices,... read more

Video
07/30/2024

The healthcare industry has been through a lot of tumultuous changes over the past year and its always in need of new tools... read more

Article
11/21/2023

Our guest panelists shared use cases, best practices and insights, drawing upon their careers in healthcare and beyond.... read more

Article
08/30/2022

Discover how the Health Engagement Hub can help you create, manage and deliver personalized, impactful and accurate healthcare... read more

Article
03/02/2022

Healthcare organizations everywhere are now using data in innovative ways to enhance and simplify diagnostics, patient... read more

Article
10/14/2021

Discover how healthcare experts are identifying their members’ needs, delivering engaging communication experiences,... read more

Article
08/19/2021

Plans know how important it is to connect with members where they are and on their terms. The pandemic has highlighted... read more

Article
06/29/2021

Discover how you can personalize the CX healthcare journey to motivate action, increase satisfaction, reduce costs, and... read more

Article
06/29/2021
Reviews

Submitted by Dennis Gallagher at HITRUST


I’ve worked with Broadridge for several years now, first as a HITRUST CSF assessor and more recently with their HITRUST CSF compliance efforts, as part of the HITRUST Alliance, ensuring that all communications and data are handled with the highest levels of security, due diligence, and compliance. Their commitment to high standards, proven methodologies, and strategic planning make them a valuable communications partner in creating personalized omni-channel experiences. 

    Overall Rating

  • Communications
  • Direct Marketing
  • Print Publications

This vendor would be at the top of my list

Submitted by Bernie Weiss at World Congress


Broadridge has partnered with World Congress on several C-level conferences, sharing thought leadership, best practices, and shared experiences to our audience of top health industry decision-makers quite effectively. Particularly valuable to our community are their strategies on enhanced marketing/sales to agents, brokers, and health plan members. Additional excellence can be found with Broadridge's marketplace leadership in customized patient communications, statements, and claims. These are the types of superlatives World Congress likes to recruit for highly selective conferences.
    Overall Rating

  • Communications
  • Direct Marketing
  • Patient Experience
  • Physician Engagement
  • Print Publications

I would include this vendor on my list
Recent Reviews

5/5

I’ve worked with Broadridge for several years now, first as a HITRUST CSF assesso...read more


5/5
Broadridge has partnered with World Congress on several C-level conferences, sharing thoug...read more

View All Reviews
Details

Company Brochure
Employees: 1001-10000
Min. Project Size: Any
20% Focused on Healthcare
20% of Broadridge's customers are in the healthcare industry
Service Focus

Communications accounts for 20% of their focus
- 2 Reviews
Direct Marketing accounts for 20% of their focus
- 2 Reviews
Patient Experience accounts for 20% of their focus
- 1 Review
Physician Engagement accounts for 20% of their focus
- 1 Review
Print Publications accounts for 20% of their focus
- 2 Reviews