365 Bloor St E
5th Floor
Toronto, ON M4W 3L4
We help turn your customers' truth into action.

Creator of the world’s first CXM & Insights Platform. We help turn your customers' truth into action. Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM and insights platform to turn customer truth into action. For over 20 years, iconic brands like BuzzFeed, LinkedIn, and Red Bull have chosen Alida, formerly Vision Critical, as their secret weapon. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.

Service Focus

10% Focused on Healthcare
10% of Alida's customers are in the healthcare industry
Patient Engagement accounts for 30% of their focus
Market Research accounts for 30% of their focus
Patient Experience accounts for 40% of their focus

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Employees: 501-1000
Min. Project Size: Any