Today, it is more important than ever to meet new patients where they are: online. Nearly 60% of consumers consult the internet when researching new providers, with search engines, care delivery organization websites, and health plan websites representing the top sources of information.
With these consumer insights in mind, Hatfield Medical Group partnered with Kyruus to significantly improve their digital patient experience in order to attract, convert, and retain patients. Driven by an aggressive growth plan, Hatfield wanted to establish a scalable digital foundation that would serve as the basis for powerful and user-friendly consumer tools. The three keys to Hatfield’s digital transformation were:
As a result of this transformative work, Hatfield now leverages a user-friendly digital experience to differentiate themselves in a competitive marketplace, attracting and converting consumers into patients as they embark on this period of rapid growth.
To learn more about the results Hatfield Medical Group has achieved—including a 9X increase in traffic to their online find-a-provider—download our latest Customer Impact Story, Building a Consumer-Centric Foundation for Growth |
The original version of this page was published at: https://www.kyruus.com/blog/the-three-keys-to-digital-transformation-at-hatfield-medical-group
Kyruus delivers proven provider search, scheduling, and data management solutions that help health systems match patients with the right providers across multiple points of access.
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