Reputation.com: COVID-19 Response Hub

Insights, Tips, Webinars, and Resources

Reputation.com Can Help You Effectively Communicate with Customers and Local Communities

News coverage and increasing concerns over the spread of the COVID-19 (Coronavirus) have created immediate challenges for organizations across industries. Here you’ll find helpful resources and supportive tactics to manage communications effectively with your customers and local communities during this time.

FOR CUSTOMERS:

Platform

Best Practices

Leverage the Reputation.com platform to deliver timely, accurate information and engage effectively with your customers.
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Platform

Response Macros

Download a starter document for suggested responses. Craft your own for bulk importing into your account.
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Toolkit

Business Continuity Bundle

To help weather the storm, this toolkit provides you with crisis management solutions at no cost for 90 days.
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Blog Post

Protecting Your Brand

Learn three ways to keep your brand’s reputation intact during the COVID-19 crisis.
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Blog Post

Google’s Approach

Adam Dorfman, Dir. of Product at Reputation.com, walks through Google’s recently published help documents.
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FOR HEALTHCARE:

eBook

8 Tips for Managing COVID-19 Communications with Patients and Local Communities

Here are 8 tips for simplifying communications with patients and the community, and easing the strain on your staff.
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On-demand Webinar

Best Practices for Reputation & Social Media Management: COVID-19 Crisis

Watch this on-demand webinar to learn strategies for communicating COVID-19 updates with patients, employees and the community, and see a demo of existing tools that can help.
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Checklist

Business Continuity Checklist: Best Practices for Adapting to COVID-19 Precautions

Maintaining business operations is challenging during this time and clear and thorough customer communications. This checklist will help you make sure you’ve covered all the bases.
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On-demand Webinar

Caring For The Caregivers During a Pandemic

How healthcare providers can create a sense of connection and community, even when physical contact is limited. What other healthcare organizations are doing to boost morale among staff using online channels. What sentiment and conversation metrics healthcare organizations should be tracking during this crisis.
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FOR CROSS-INDUSTRY:

Blog Post

Schema.org Release 7.0 for COVID-19

Schema.org — a collaborative, community activity that creates and supports schemas for structured data on the internet — has acted to make it easier for search engines to find an organization’s COVID-19-related updates. On March 16, they published Schema.org release 7.0, which includes fast-tracked new vocabulary to assist the global response to the COVID-19 outbreak. Following is more context on the news and why it matters.
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Blog Post

Update Your Google My Business Listing During the COVID-19 Disruption

Is your brick-and-mortar location affected by COVID-19? Are you changing your hours of location, closing temporarily, or offering any special coronavirus-related services? Google needs you to let your customers know that on your Google My Business (GMB) page.
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Blog Post

3 Ways to Manage Your Brand During the COVID-19 Crisis

Businesses that prepare for the unexpected through a detailed and practiced disaster plan have an advantage, even if COVID-19 isn’t the potential disaster they expected.
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Blog Post

COVID-19: Why Businesses Need to Update Their Q&A Pages Now

The COVID-19 pandemic underscores how important it is to update the Q&A section on your Google My Business (GMB) listing along with your website.
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The original version of this page was published at:  https://www.reputation.com/covid-19/