Podcast - Patient Engagement: A Two-Way Relationship

Listen to the Podcast at: 

https://viehealthcare.com/episode-77/

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Episode Introduction

Lonnie shares the ‘’three lacks’’ that get in the way of effective patient engagement, why patients must be empowered to take ownership of their own health journeys, and reminds us that, while healthcare is episodic, health is a constant. He also explains why patient engagement is not a marketing issue, why its highest purpose is outcomes, and the need for hospitals to ‘’care for the people who care for their patients.’’

Show Topics

• Strengthening relationships between patients and healthcare providers 
• The ‘’three lacks’’ in patient engagement
• Effective marketing is a one-on-one conversation 
• Patient engagement begins with trust
• The highest purpose of patient engagement is outcomes
• Understanding the emotional weight on your customers

The original version of this page was published at:  https://viehealthcare.com/episode-77/