Customer Experience: Buy-In, Adoption, and Measurement

The focus on customer experience in healthcare has catapulted to the forefront of strategic leadership plans. To compete in today’s market, consistency and consumer-focused strategies are key to success.

With health systems at the mercy of processes and systems designed by staff and providers, how can leaders ensure adoption across all departments?

In this interview, Craig Kartchner, AVP of Marketing and Customer Experience, HonorHealth, joins Chris Hemphill, VP, Applied AI & Growth, Actium Health, to discuss specifics around pinpointing shortcomings, finding improvements, and building consistency across the customer experience.

This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. The video was filmed at HMPS21.

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The original version of this page was published at:  https://www.healthcarestrategy.com/blog/customer-experience-buy-in-adoption-measurement/