Posted By Kyruus Health on 12/10/2018

Baystate Health: Centralizing Provider Data to Improve Patient Access

Baystate Health: Centralizing Provider Data to Improve Patient Access

CASE STUDY: BAYSTATE HEALTH

How Baystate Improved Patient Access with Robust Provider Data


Baystate Health, the largest health system in western Massachusetts, takes an active role in serving their community with quality healthcare and compassion. A key part of this mission is to increase access for patients across western New England. The challenge? Understanding their growing network of providers and each practitioner’s clinical area of focus to pave the way for better matching and more timely access. 

Learn how Baystate partnered with Kyruus to create a centralized provider directory and power provider search capabilities across the enterprise. 



Key outcomes include:

  • Comprehensive view into almost 2000 employed & affiliate providers
  • Increased visibility into call outcomes in the contact center
  • 2X increase in online appointment requests


Access Case Study here


The original version of this page was published at:  https://www.kyruus.com/baystate-case-study


Kyruus delivers proven provider search, scheduling, and data management solutions that help health systems match patients with the right providers across multiple points of access.


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