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We empower healthcare organizations to create seamless consumer experiences and improve outcomes.
About Mercury Healthcare (formerly Healthgrades)

Better patient experiences lead to better health outcomes

Built on the strength of 30 years’ experience serving the healthcare community, Mercury Healthcare provides our customers with solutions that leverage predictive models and insights from patient and provider data to build a connected consumer experience across all physical and digital access points.


We have a bold vision

At Mercury Healthcare, we envision a seamless healthcare experience that anticipates needs and builds enduring relationships between consumers and providers.

Mercury Healthcare is the only performance-driven technology company that helps healthcare organizations drive patient journeys and consumer engagement, improve physician relationships, and deploy data and informatics at scale to motivate target populations, while driving financial growth and outcomes.

Learn how healthcare organizations work with Mercury Healthcare

Resources

06 Oct 2021

Transform Consumer Experience Track Lifetime value is a retention measure, but not all retention is equal. Gender,... read more

Event
10/06/2021

Healthcare chief information officers are critical enablers of enterprise evolution. Many of the technologies they evaluate... read more

Article
08/31/2021

Today, more than one in four adult Americans self-identify as having a disability, and a third of U.S. households include... read more

Article
08/03/2021

When you reserve a room at an average three-star hotel for a routine business trip, an abundance of hospitality professionals... read more

Article
06/30/2021

Healthcare executives have been using claims data to make strategic decisions for years, but gaps in the data have limited... read more

Article
11/23/2020

Patient confidence in visiting healthcare providers is at the highest levels since the onset of COVID-19, according to... read more

Article
11/11/2020

Each year Gartner produces dozens of much-anticipated Hype Cycle and other reports that evaluate the lifecycle of technology... read more

Article
11/05/2020

Healthcare is one of the fastest growing segments in the world of digital data, boasting a growth of 48 percent year-over-year.... read more

Article
10/20/2020

If there’s any industry that’s gone through a massive transformation in recent years, it’s healthcare.... read more

Article
10/05/2020

Paid search vs. organic search. Awareness campaigns vs. precision marketing. Too much vs. too little. Digital marketing... read more

Article
09/02/2020

Medical call centers hold a critical role in any health system, serving as the link between patients, providers, administrative... read more

Article
08/28/2020

Amid uncertainty around the path of COVID-19, hospitals are on the hook to recoup lost revenue. But pent-up demand must... read more

Article
08/24/2020

Healthgrades Announces 2020 Patient Safety Excellence and Outstanding Patient Experience Awards as Quality of Healthcare... read more

Article
06/22/2020

10 Facts About COVID-19 The COVID-19 pandemic presents challenges, but with the facts, you can take steps to prepare... read more

Article
04/16/2020

If you develop coronavirus symptoms, such as fever and coughing, you should be prepared to treat the virus at home. Most... read more

Article
03/25/2020

Explaining the Coronavirus Disease (COVID-19) Pandemic On Wednesday March 11, 2020, the World Health Organization (WHO)... read more

Article
03/25/2020

The 2020 coronavirus pandemic is forcing people into a new, but temporary, way of life known as “social distancing.”... read more

Article
03/25/2020

The first diagnosis of the respiratory disease caused by the novel (new) coronavirus was in Wuhan in Hubei Province, China,... read more

Article
03/20/2020

The COVID-19 pandemic is driving the need for more coronavirus testing in the United States. In the beginning of the outbreak,... read more

Article
03/20/2020

Thanks to our partnership with Conversa, Healthgrades is proud to announce our Coronavirus Chat platform. Just enter your... read more

Article
03/19/2020

Editor's note: Updated March 11, 2020. The novel coronavirus of 2019 causes a mild respiratory illness in about... read more

Article
03/18/2020

Healthgrades and the Medical Group Management Association (MGMA) today released the 2020 Patient Sentiment Report ,... read more

Article
02/19/2020

It goes without saying that the internet is crowded with infinite choices and resources for consumers who like to shop... read more

Article
01/25/2020

Definition: Consumer experience in healthcare is how a patient perceives your hospital or health system based on... read more

Article
01/25/2020

When seeking hospital care, consumers know to look for quality and reputation. But it’s equally important for them... read more

Article
01/20/2020

Increasingly, a consumer who buys a poorly made kitchen gadget will leave a negative review on the shopping website to... read more

Article
12/31/2019

You’ve decided to run a Facebook campaign - congratulations! Ideas for images and ad copy are swirling around in... read more

Article
03/23/2019
Reviews

Submitted by a verified client from a health system on Sunday, February 16, 2020


Thanks to Healthgrades, consumers can find information about a provider and book an appointment right from their profile page. In addition, physicians can personalize their profiles with photos and videos to introduce themselves to patients which in turn enables a deep connection with consumers who are making appointments.
    Overall Rating

  • CRM / PRM Software
  • Online Scheduling
  • Patient Engagement
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Thursday, February 6, 2020


Our marketing team is very committed to our providers because we are among the first people at our institution to interact with them. By showing providers how they will be visible on our site, we're able to establish trusted relationships and obtain buy-in.
    Overall Rating

  • CRM / PRM Software
  • Digital Strategy
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Monday, December 9, 2019


Parts of Healthgrades worked well for us initially. However, as our organization became more sophisticated in our need for segmentation and analytics data, we required a more robust tool. We had some difficulty making it meet our needs.
    Overall Rating

  • CRM / PRM Software
  • Marketing Automation

I would include this vendor on my list

Submitted by Neal Linkon at Children's Hospital of Wisconsin on Thursday, July 26, 2018


We are just over six months into our journey with Healthgrades and their CRM and PRM, and while it's been challenging as everybody warned us it would be, the responsiveness of the Healthgrades team has been impressive. We keep making progress and are at the point where we're comfortable enough to share our results with our Finance team for validation, and that's a major accomplishment. We wouldn't be where we are without a lot of help from Healthgrades.
    Overall Rating

  • Digital Marketing

This vendor would be at the top of my list
Recent Reviews

5/5
We are just over six months into our journey with Healthgrades and their CRM and PRM, and ...read more

3/5
Parts of Healthgrades worked well for us initially. However, as our organization became mo...read more

4.3/5
Our marketing team is very committed to our providers because we are among the first peopl...read more

View All Reviews
Attending:

HCIC 2021
HMPS 2021
SHSMD 2021
Serving:

Community Hospitals
Dental Practices
Health Systems - Large
Health Systems - Small / Medium
Pharma
Physician Practice Groups
Providers
Details

Employees: 501-1000
Min. Project Size: Any
Service Focus

Digital Marketing
- 1 Review
Physician Directory & Transparency
- 2 Reviews
CRM / PRM Software
- 3 Reviews
Digital Strategy
- 1 Review
Marketing Automation
- 1 Review
Online Scheduling
- 1 Review
Patient Engagement
- 1 Review
Analytics
Marketing
Physician Engagement