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SaaS Vendor
McLean Virginia 22102

Overall Rated 5/5 (1 Review)
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Binary Fountain is the leading provider of consumer feedback management solutions designed specifically for healthcare and multifamily residential in a single cloud-based platform. Its consumer experience platform is built on a proprietary Natural Language Processing (NLP) engine that mines consumer feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve customer satisfaction and loyalty, increase engagement and drive sustainable bottom-line results.

Service Focus

Patient Experience
Physician Directory & Transparency
Reputation Management - 1 Review

Healthcare Focus


Healthcare Reputation Management = Improving Patient Experience.

“Binary Health Analytics makes patient feedback powerful. We can identify and act on patient insights from online reviews and surveys, helping us improve online patient engagement and impact patient experience at our centers.”
Richard Palumbo, VP of Marketing – Ambulatory, AMSURG

Binary Health Analytics provides healthcare systems, hospitals and physician practices a complete view into managing patient feedback from online ratings and reviews and surveys. It continuously mines feedback for sentiment, uncovering timely, actionable insights. Its management tools help turn these insights into an opportunity to increase patient engagement, manage reputation and improve patient experience.

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Grow and Protect Your Brand’s Reputation.

Manage your organization’s online star ratings and reviews across all your locations and providers. Whether you’re a team of one or many, you can easily Identify trends, quickly find your weaknesses and strengths, benchmark with your competition and engage consumers online as well as generate additional positive star ratings online.

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Promote Transparency & Increase Patient Acquisition.

“Consumers expect to shop for and purchase healthcare just like any other service. Binary Fountain is helping us empower them to see what other patients are saying, so that they can find the best physician.”
Orest Holubec, senior vice president of communications
Providence Health & Services

Binary Fountain’s transparency solution, Binary Star Ratings, helps healthcare organizations increase online consumer engagement & become a more trusted voice in the physician selection process by publishing trusted ratings and reviews from patient experience surveys to their provider web pages.

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Manage Your Employer Brand and Culture.

Binary Fountain’s Employee Engagement Solution gathers employee feedback from surveys and online review sites like Glassdoor and Indeed and provides insights that are needed to improve employee satisfaction, company culture and recruit new talent.

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Promote your brand by increasing positive online reviews.

Unfortunately, many organizations lack reviews or receive negative reviews – potentially affecting revenue. Binary Fountain’s mobile testimonial module, available as an add-on for Binary Health Analytics and Binary Review Manager, helps boost online reputation by enabling staff to quickly send text messages post-visit requesting consumers to leave reviews online.

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First-Ever Standardized Online Reputation Score for Physicians.

Patients are increasingly sharing their physician experiences online and 77% of prospective patients use this feedback to select a new doctor. Healthcare organizations don’t have a way of using this feedback to assess their physicians’ online reputation – a factor that could impact revenue.

Binary Fountain’s Provider Social Index® (PSI) leverages these insights to deliver a real-time aggregated score that helps healthcare executives evaluate their physicians’ patient experience performance.

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Contact Information

Binary Fountain Website

8200 Greensboro Dr
McLean, VA 22102

Healthcare Customers

Baptist Health South Florida
Florida Orthopaedic Institute
Prisma Health
Providence St. Joseph Health
UnityPoint Health
VITAS Healthcare
  • SaaS Vendor
    51-200 Employees
    Any Min. Project Size

    Health Systems-Large
    Health Systems-Small/Medium
    Academic Medical Systems
    Community Hospitals
    Physician Practice Groups
    Optometry Practices
    Dental Practices

    Binary Fountain Reviews

    Submitted by an Academic Medical Systems professional on Tuesday, October 9, 2018

    Nice to have a vendor that can integrate with Press Ganey.

      Overall Rating

    • Reputation Management

    I would include this vendor on my list

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    Binary Fountain Member Articles

    Tips for 2021: Social Media’s Biggest Opportunities

    Your healthcare organization’s social media presence has never meant more to your bottom line: Consumers are using...

    Posted By Binary Fountain on 11/19/2020

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    Tracking Coronavirus Search Trends on Google - October 2020

    COVID-19’s spread is ramping up once again and continuing to change consumer behavior in the U.S. Uncertainty remains...

    Posted By Binary Fountain on 11/09/2020

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    Webinar Recap - What Healthcare Consumers Want in 2021: Key Survey Results

    The digital patient journey is changing at every touchpoint – from search to scheduling to surveys.For the fourth...

    Posted By Binary Fountain on 10/20/2020

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    Introducing: The 2020 Healthcare Consumer Insight & Digital Engagement Survey

    Healthcare consumers are sharing more information than ever about their experiences with providers, facilities, listings,...

    Posted By Binary Fountain on 10/16/2020

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    What is Changing for Healthcare Digital Marketing in 2021

    Healthcare businesses were dealt a 50% decrease in revenue during the coronavirus pandemic this year. In 2021, the...

    Posted By Binary Fountain on 10/07/2020

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    Tracking Coronavirus Search Trends on Google - September 2020

    The spread of coronavirus continues to change consumer behavior in September, whether from businesses reopening, events...

    Posted By Binary Fountain on 09/21/2020

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    Reputation Monitoring: How to Spot and Remove Fake Reviews

    Fake reviews are a real and growing problem for multi-location businesses that rely on third-party review sites to attract...

    Posted By Binary Fountain on 09/10/2020

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    Key Takeaways from the HMPS 2020 Virtual Summit

    The HMPS 2020 Virtual Summit had to occur online due to COVID-19, but its advice and takeaways are real and tangible.The...

    Posted By Binary Fountain on 08/27/2020

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    5 Tips for Influencer Marketing in Healthcare

    From HIPAA compliance to strictly regulated verticals, marketing for healthcare has always been a test for industry professionals.However,...

    Posted By Binary Fountain on 08/18/2020

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    How to Improve Your Digital Front Door Strategy

    There are a lot of discussions these days about the Digital Front Door, and how it informs the experience hospitals and...

    Posted By Binary Fountain on 08/06/2020

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    Binary Fountain Audio Files

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    Brought to you exclusively by Binary Fountain. In today’s inaugural episode learn a bit about online ratings and reviews, their impact on your SEO efforts, and the challenges...

    Posted By Binary Fountain on 08/01/2018

    Binary Fountain Videos

    Webinar: COVID-19 and Healthcare Marketing: Should You Freeze, Pivot or Push Forward? Thumbnail

    Webinar: COVID-19 and Healthcare Marketing: Should You Freeze, Pivot or Push Forward?

    As COVID-19 spreads, healthcare marketers are using their local expertise and digital resources to inform their communities,...

    Posted By Binary Fountain on 04/06/2020

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    Empowering Patient Feedback: A Discussion with Cleveland Clinic Thumbnail

    Empowering Patient Feedback: A Discussion with Cleveland Clinic

    In this webinar, we’ll look at new initiatives from Cleveland Clinic and Binary Fountain that will give providers...

    Posted By Binary Fountain on 11/15/2019

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    Nice to have a vendor that can integrate with Press Ganey....

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