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About Binary Fountain


Healthcare Reputation Management = Improving Patient Experience.

“Binary Health Analytics makes patient feedback powerful. We can identify and act on patient insights from online reviews and surveys, helping us improve online patient engagement and impact patient experience at our centers.”
Richard Palumbo, VP of Marketing – Ambulatory, AMSURG

Binary Health Analytics provides healthcare systems, hospitals and physician practices a complete view into managing patient feedback from online ratings and reviews and surveys. It continuously mines feedback for sentiment, uncovering timely, actionable insights. Its management tools help turn these insights into an opportunity to increase patient engagement, manage reputation and improve patient experience.

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Grow and Protect Your Brand’s Reputation.

Manage your organization’s online star ratings and reviews across all your locations and providers. Whether you’re a team of one or many, you can easily Identify trends, quickly find your weaknesses and strengths, benchmark with your competition and engage consumers online as well as generate additional positive star ratings online.


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Promote Transparency & Increase Patient Acquisition.

“Consumers expect to shop for and purchase healthcare just like any other service. Binary Fountain is helping us empower them to see what other patients are saying, so that they can find the best physician.”
Orest Holubec, senior vice president of communications
Providence Health & Services

Binary Fountain’s transparency solution, Binary Star Ratings, helps healthcare organizations increase online consumer engagement & become a more trusted voice in the physician selection process by publishing trusted ratings and reviews from patient experience surveys to their provider web pages.

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Manage Your Employer Brand and Culture.

Binary Fountain’s Employee Engagement Solution gathers employee feedback from surveys and online review sites like Glassdoor and Indeed and provides insights that are needed to improve employee satisfaction, company culture and recruit new talent.

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Promote your brand by increasing positive online reviews.

Unfortunately, many organizations lack reviews or receive negative reviews – potentially affecting revenue. Binary Fountain’s mobile testimonial module, available as an add-on for Binary Health Analytics and Binary Review Manager, helps boost online reputation by enabling staff to quickly send text messages post-visit requesting consumers to leave reviews online.

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First-Ever Standardized Online Reputation Score for Physicians.

Patients are increasingly sharing their physician experiences online and 77% of prospective patients use this feedback to select a new doctor. Healthcare organizations don’t have a way of using this feedback to assess their physicians’ online reputation – a factor that could impact revenue.

Binary Fountain’s Provider Social Index® (PSI) leverages these insights to deliver a real-time aggregated score that helps healthcare executives evaluate their physicians’ patient experience performance.

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Resources

Your healthcare organization’s social media presence has never meant more to your bottom line: Consumers are using... read more

Article
11/19/2020

COVID-19’s spread is ramping up once again and continuing to change consumer behavior in the U.S. Uncertainty remains... read more

Article
11/09/2020

The digital patient journey is changing at every touchpoint – from search to scheduling to surveys. For the fourth... read more

Article
10/20/2020

Healthcare consumers are sharing more information than ever about their experiences with providers, facilities, listings,... read more

Article
10/16/2020

Healthcare businesses were dealt a 50%  decrease in revenue during the coronavirus pandemic this year. In 2021, the... read more

Article
10/07/2020

The spread of coronavirus continues to change consumer behavior in September, whether from businesses reopening, events... read more

Article
09/21/2020

Fake reviews are a real and growing problem for multi-location businesses that rely on third-party review sites to attract... read more

Article
09/10/2020

The HMPS 2020 Virtual Summit had to occur online due to COVID-19, but its advice and takeaways are real and tangible. ... read more

Article
08/27/2020

From HIPAA compliance to strictly regulated verticals, marketing for healthcare has always been a test for industry professionals.... read more

Article
08/18/2020

There are a lot of discussions these days about the Digital Front Door, and how it informs the experience hospitals and... read more

Article
08/06/2020

Great companies find ways to make their customers raving fans of their brand. If you want to grow your business, you first... read more

Article
07/30/2020

Page SEO can be a powerful practice to improve your organic search rankings. Many websites, online profiles, and even social... read more

Article
07/21/2020

Amid dramatic changes in consumer behavior brought on by the coronavirus outbreak and the current reopening of many businesses... read more

Article
07/13/2020

Healthcare organizations have more access than ever to data-driven technology that can improve healthcare outcomes and... read more

Article
07/08/2020

Online review generation, as well as carefully curated review responses, should be a top concern for all digital marketers.... read more

Article
06/30/2020

Socrates once said, “The way to gain a good reputation is to endeavor to be what you desire to appear.” He... read more

Article
06/25/2020

Superior patient experience is not just the concern of providers and health systems. Payers are also recognizing the costs... read more

Article
06/22/2020

The adoption of telemedicine is shifting into hyper-drive, with virtual healthcare interactions on pace to top 1 billion... read more

Article
06/08/2020

In today’s digital world, what consumers think, say and share about your company matters, regardless of what industry... read more

Article
05/21/2020

COVID-19 has shifted everyone’s priorities, especially those of healthcare marketers. Team members’ roles have... read more

Article
05/20/2020

In a recent survey , Binary Fountain discovered that half of all marketing departments are planning to focus on telemedicine... read more

Article
05/18/2020

New features are constantly being introduced to online listings to help businesses manage the coronavirus outbreak’s... read more

Article
05/18/2020

Telemedicine has moved from a nice-to-have to a necessity as COVID-19 pushes health systems to care for patients virtually.... read more

Article
05/18/2020

How do you engage with the online conversation surrounding COVID-19? First, you have to know what patients and consumers... read more

Article
05/18/2020

More people than you’d expect are confused about what to do if they think they have COVID-19, due constant changes... read more

Article
05/18/2020

Telemedicine has moved from a nice-to-have to a necessity as COVID-19 pushes health systems to care for patients virtually.... read more

Article
05/15/2020

How to Manage Your Brand During the Coronavirus Pandemic With the coronavirus (COVID-19) pandemic evolving hourly, it’s... read more

Article
04/30/2020

The ability to respond to Google reviews has returned after being suspended for more than two weeks. The Binary Fountain... read more

Article
04/10/2020

To help companies and organizations publish crucial COVID-19 information for customers and communities, Google has added... read more

Article
04/10/2020

As COVID-19 spreads, healthcare marketers are using their local expertise and digital resources to inform their communities,... read more

Video
04/06/2020

Even though fear and misinformation can spread quickly online – particularly quickly with COVID-19 – there... read more

Article
03/26/2020

The old adage “expect the unexpected” is ringing true now more than ever. In a few short weeks, the coronavirus... read more

Article
03/19/2020

And How Healthcare Organizations Can Respond In this article, you will learn:   Where consumers are... read more

Article
03/18/2020

Internet users are demanding greater privacy, including control over their data, and the web ecosystem is evolving to meet... read more

Article
03/06/2020

What you will learn in this post: How reputation management relates to patient acquisition and engagement ... read more

Article
12/15/2019

In this webinar, we’ll look at new initiatives from Cleveland Clinic and Binary Fountain that will give providers... read more

Video
11/15/2019

You may not be seeing as many star ratings for local businesses appear on Google SERPs in the near future. According to... read more

Article
10/17/2019

For many years, companies have relied on Net Promoter Scores (NPS) to measure customer satisfaction, engagement, and sentiment... read more

Article
10/17/2019

The online space has become increasingly useful and important for consumer decision-making across all industries, and the... read more

Article
10/17/2019

The healthcare industry has seen a major shift from being provider-driven to patient-driven. Patients are treating healthcare... read more

Article
10/17/2019

If you’ve read our content before, you know that paying attention to your online reviews is important. You may already... read more

Article
06/11/2019

As a healthcare provider, your success depends on the satisfaction of your patients. Providing current patients with the... read more

Article
06/10/2019

Even as they focus their efforts on engagement efforts that answer the needs of younger healthcare consumers, practice... read more

Article
06/10/2019

With the arrival of Google’s   new voice search tool on mobile , optimizing your web presence for voice searchers... read more

Article
03/06/2019

The healthcare industry relies heavily on data to find patterns, make breakthroughs, and improve the lives of all patients.... read more

Article
01/29/2019

People rely on reviews and testimonials more today than ever before. Whether hunting for a doctor or narrowing a list of... read more

Article
02/09/2019

Managing Online Review Sites Everyone knows that healthcare consumers rely on online reviews and ratings when researching... read more

Article
12/01/2018

Kure Pain Management is the Mid-Atlantic’s leading pain management practice specializing in spinal treatments.... read more

Article
12/18/2018

Brought to you exclusively by   Binary Fountain . In today’s inaugural episode learn a bit about online ratings... read more

Audio
08/01/2018

Last month, Becker’s Spine Review and several other healthcare news outlets reported on a study of online reviews... read more

Article
06/13/2018

There’s a lot of discussion these days about the Digital Front Door, and how it informs the experience hospitals... read more

Article
06/13/2018

Our recent MGMA-sponsored webinar on Online Reputation Management covered trends in online consumer behavior and how they... read more

Article
06/13/2018
Reviews

Submitted by a verified client from an academic medical system on Tuesday, October 9, 2018


Nice to have a vendor that can integrate with Press Ganey.
    Overall Rating

  • Reputation Management

I would include this vendor on my list
Recent Reviews

5/5
Nice to have a vendor that can integrate with Press Ganey....read more

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Serving:

Academic Medical Systems
Community Hospitals
Dental Practices
Health Systems - Large
Health Systems - Small / Medium
Optometry Practices
Physician Practice Groups
Providers
Details

Employees: 51-200
Min. Project Size: Any
Service Focus

Patient Experience
Physician Directory & Transparency
Reputation Management
- 1 Review