Binary Fountain is the leading provider of consumer feedback management solutions designed specifically for healthcare and multifamily residential in a single cloud-based platform. Its consumer experience platform is built on a proprietary Natural Language Processing (NLP) engine that mines consumer feedback from surveys, online ratings and review sites, social media, and other data sources to equip its customers with the actionable insights needed to improve customer satisfaction and loyalty, increase engagement and drive sustainable bottom-line results.
“Binary Health Analytics makes patient feedback powerful. We can identify and act on patient insights from online reviews and surveys, helping us improve online patient engagement and impact patient experience at our centers.”
Richard Palumbo, VP of Marketing – Ambulatory, AMSURG
Binary Health Analytics provides healthcare systems, hospitals and physician practices a complete view into managing patient feedback from online ratings and reviews and surveys. It continuously mines feedback for sentiment, uncovering timely, actionable insights. Its management tools help turn these insights into an opportunity to increase patient engagement, manage reputation and improve patient experience.
Manage your organization’s online star ratings and reviews across all your locations and providers. Whether you’re a team of one or many, you can easily Identify trends, quickly find your weaknesses and strengths, benchmark with your competition and engage consumers online as well as generate additional positive star ratings online.
“Consumers expect to shop for and purchase healthcare just like any other service. Binary Fountain is helping us empower them to see what other patients are saying, so that they can find the best physician.”
Orest Holubec, senior vice president of communications
Providence Health & Services
Binary Fountain’s transparency solution, Binary Star Ratings, helps healthcare organizations increase online consumer engagement & become a more trusted voice in the physician selection process by publishing trusted ratings and reviews from patient experience surveys to their provider web pages.
Binary Fountain’s Employee Engagement Solution gathers employee feedback from surveys and online review sites like Glassdoor and Indeed and provides insights that are needed to improve employee satisfaction, company culture and recruit new talent.
Unfortunately, many organizations lack reviews or receive negative reviews – potentially affecting revenue. Binary Fountain’s mobile testimonial module, available as an add-on for Binary Health Analytics and Binary Review Manager, helps boost online reputation by enabling staff to quickly send text messages post-visit requesting consumers to leave reviews online.
Patients are increasingly sharing their physician experiences online and 77% of prospective patients use this feedback to select a new doctor. Healthcare organizations don’t have a way of using this feedback to assess their physicians’ online reputation – a factor that could impact revenue.
Binary Fountain’s Provider Social Index® (PSI) leverages these insights to deliver a real-time aggregated score that helps healthcare executives evaluate their physicians’ patient experience performance.
Headquarters
8200 Greensboro Dr
McLean,
VA
22102
Submitted by an Academic Medical Systems professional on Tuesday, October 9, 2018
Nice to have a vendor that can integrate with Press Ganey.
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