COVID-19 upped the ante for robust digital experiences in healthcare, with 60% of consumers expecting their healthcare digital experience to mirror that of retail.
Whether you call it your digital front door or something else, a digital strategy that engages patients is a critical piece of health system success today. And, your mobile presence can't be under-stated. In a recent survey, 90% of healthcare executives said that a robust patient-facing mobile platform was key to achieving their digital strategy goals.
If you still aren't sure that mobile engagement for healthcare consumers is important enough to move to the top of your list, consider these stats:
Data points like these really showcase the desire among patients for digital tools, mobile engagement, and specific tools like scheduling, check-in, and others that reduce friction in the patient experience.
The original version of this page was published at: https://www.goziohealth.com/blog/18-stats-on-mobile-and-digital-patient-engagement
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