Overall Rated 5.0/5
We have partnered with Yext for several years and the services have been fantastic, they really understand how to be seen found on the web and drive consumer awareness. As an added bonus, Carrie Liken is a tremendous thought leader in the healthcare space and ensures that Yext's solutions are built for our industry. I give the solutions an A+! My only detraction is that the solutions are expensive and often al carte. Other than that, I recommend them highly.
Submitted by a verified client from a health system on Wednesday, May 17, 2023
See MoreOverall Rated 5.0/5
Words cannot express how grateful I am to utilize Tidal Health as my go to marketing firm. They are professional, highly responsive, and provide an individualized approach to my practice beyond what I have come to expect from typical cookie cutter marketing firms. They above and beyond for me as a client, and would recommend them highly.
Submitted by Moustafa Mourad at MouradNYC on Friday, May 14, 2021
See MoreOverall Rated 3.0/5
One of the first in the industry to offer this service with services that are now standard by other vendors. Our sales rep stretched the truth to put it mildly, so that was not welcome. Their pricing is by location, so our organization grew to the point that the service was overpriced for what we needed and we now use another vendor.
Submitted by a verified client on Monday, April 12, 2021
See MoreOverall Rated 4.5/5
Reputation.com enables us to aggregate reviews in a dashboard for easier management and to provide us with a more complete story about the patient experience, ensure that communication remains open and address concerns as quickly as possible. We love the ability to respond directly to our reviewers from within the platform. We rely heavily on Reputation.com Insights, and we’re leveraging the platform’s Business Listings module to manage all of our location listings and ensure all the data is correct and up to date. Reputation.com is a one-stop-shop for us. We can run our entire reputation management program right from within its dashboard.
Submitted by a verified client on Tuesday, February 18, 2020
See MoreOverall Rated 5.0/5
Yext ensures that our facility and physician data is correct everywhere it appears. We pride ourselves on our ability to attract top physicians. By ensuring their listings are accurate across all channels, we help physicians provide our patients with the best possible care.
Submitted by a verified client on Monday, February 3, 2020
See MoreOverall Rated 4.5/5
Yext is helping us drive our key brand message of ‘Book Online, Anytime’ on to the digital ecosystem. We’re now receiving 15,000-20,000 online appointment requests per month. Yext helped drive more patients to our website, which in turn allowed us to convert more patients into appointments. The additional traffic, coupled with our own online booking platform, contributed to a year over year online appointment growth of greater than 200%.
Submitted by a verified client on Thursday, January 30, 2020
See MoreOverall Rated 4.7/5
From working with high-level industry developments to tweaking the tiniest details of a search engine algorithm update, Yext is a true partner. Once we switched over to Yext, we were able to effectively manage both of the central components of our marketing strategy – local customer engagement and recruiting – into one centralized platform.
Submitted by a verified client on Tuesday, January 7, 2020
See MoreOverall Rated 5.0/5
We used Acquia to host our new hospital website. They came highly recommended from our development partner and other hospitals. Acquia’s staff was very professional and worked with us to settle on a good price, which was a concern. Training on an enterprise-level web hosting service with which we were unfamiliar went very smoothly. We were kept involved in the process and Acquia made themselves available to help us learn the new interface. They were on time and on budget.
Submitted by a verified client on Thursday, December 12, 2019
See MoreOverall Rated 5.0/5
From day one, the people at Yext were absolutely fabulous--their responsiveness, their customer service, and the product itself. Once we were set up, we found the platform to be wonderfully user-friendly. Yext continues to innovate and push the envelope to provide an outstanding product with first-rate customer service.
Submitted by a verified client on Wednesday, December 4, 2019
See MoreOverall Rated 2.5/5
There are a lot of reputation management companies out there. Reputation.com falls in the middle of the pack. Their tools and systems are good for organizations looking to manage their online listings and also generate high-level analytics for the reviews. Their support team isn't as effective. But the good news is their price point reflects their position in the marketplace: in the middle.
Submitted by a verified client on Friday, January 4, 2019
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