Posted By Broadridge on 01/13/2022 in Webinar

2022 CX and Communications Trends

2022 CX and Communications Trends
02/09/2022 - 02/09/2022
1:00PM - 2:00PM

Fourth annual survey reveals consumer communication preferences

We leveled up this year’s survey, so you can level up your communications! Diving into the topics our clients care about most, drilling into more vertical-specific questions and expanding to reveal a Gen Z perspective.

Join us on Wednesday, February 9 at 1:00pm ET as we unveil what 3,000 consumers across North America want from their interactions and communications with the brands and businesses that matter most to them. We will explore:

  • The rapid evolution in communication preferences and expectations – and what’s changing next
  • Historical trends based on our previous surveys and vertical-specific insights 
  • Opportunities to invest in solutions that create more impactful experiences based on customer behaviors and lifestyles
  • Best practices to get customers to go digital, stay engaged and prioritize the digital capabilities they now expect – and demand!

If you’re responsible for engaging your customers, then this is one webinar you don’t want to miss. All attendees will receive a copy of our research report. We look forward to having you join us!

Presented by:

matt swain

Matt Swain
Managing Director and Practice Lead, Communications & CX Consulting

debbie miglaw

Debbie Miglaw
Head of Digital Solutioning and Business Development for Customer Communications