Kyruus today announced findings from a survey of 100 primary care and 100 specialty physicians aimed at better understanding referral practices and uncovering opportunities to improve care coordination. The findings, published in the 2018 Referral Trends Report: Positioning for Patient Retention, highlight providers’ top challenges in making optimal, in-network referrals. While 77 percent of providers surveyed recognize the importance of keeping patients in-network for care coordination, a notable 79 percent say they refer patients out of network. Coupled with other key insights, such findings suggest that improving referral processes can go a long way in helping health systems boost patient retention.
Survey results reveal that providers lack access to the level of information necessary to facilitate clinically appropriate referrals within their networks. Among those who refer out of network, 45 percent say that it’s difficult to determine who is in the network and, on average, they estimate that one-third of out-of-network referrals would be avoidable with more robust information about in-network colleagues. Findings show that scheduling limitations also contribute to patient retention issues – 42 percent of patients leave a provider’s office without a necessary referral appointment booked, despite over 60 percent of providers considering point-of-service scheduling extremely or very important.
Suboptimal referral processes have ramifications for patients, providers, and health systems. For example:
“Understanding who is in-network and what their specific clinical areas of expertise are has been a long-standing challenge for physicians,” said Dr. Erin Jospe, Chief Medical Officer at Kyruus. “This new research reaffirms the widespread need to empower physicians with better insights and capabilities, so they can make the best referrals for their patients and help guide their care more effectively.”
Wakefield Research conducted this online survey on behalf of Kyruus. All participants are affiliated with a hospital or health system, accept insurance, have been in practice for a year or more, and spend at least 20 hours per week seeing patients. To learn more, download the free research report.
The original version of this page was published at: https://www.kyruus.com/news/new-physician-referral-report-identifies-top-barriers-to-patient-retention-and-care-coordination-within-health-system-networks
Kyruus delivers proven provider search, scheduling, and data management solutions that help health systems match patients with the right providers across multiple points of access.
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