756 West Peachtree Street Northwest
5th Floor
Atlanta, GA 30308
The Path to Better Health
About Loyal

Founded in 2015 in Atlanta, Georgia, Loyal is a healthcare technology company dedicated to enabling a healthier life for all by making care more clear, accessible, efficient, and consistent for patients and the providers they rely on. 

We do this by combining our deep understanding of healthcare consumer intent and clinical taxonomy with a suite of best-in-class patient engagement products, helping patients choose your organization, find your doctors, schedule appointments and re-engage when the time is right. . Beyond that, we can help optimize your systems and improve your relationships with patients, providers, payors, employers, and the broader community, so you can better understand your patients and be able to reach them at the right time in their care journey. Fully implemented, Loyal becomes a central part of your operations,providing actionable insights for the enterprise, supporting a deeper understanding of patient demand, visit inventory, consumer preference and even physician staffing needs. . 

As the preferred platform for improved care utilization, Loyal is used by the nation’s leading healthcare organizations, partnering with 37+ health systems, 490+ hospitals, and 55+ providers from across the U.S. 

Resources

In the health system market, the term “digital transformation” is a hot topic. The use of digital technology... read more

Article
05/06/2022

There’s a lot of value to reap from personalized, flexible chatbots that learn as they converse with your consumers... read more

Article
04/29/2022

Leaders at one of the most advanced health systems in the world recognized one critical, but often overlooked, factor that... read more

Article
10/12/2020

Up until March, COVID-19 was a news story that did not impact us here in the United States. Then the state of Washington,... read more

Article
05/06/2020

Chatbots: the name itself conveys the idea they’re only useful for one thing - chatting. However, that is far from... read more

Article
01/31/2020

In a relay race, one of the most important moments takes place when the two runners exchange the baton. If the handoff... read more

Article
01/25/2020

I’ve spent a lot of time on the road recently meeting with our clients at  IU Health ,   N orthwestern... read more

Article
12/31/2019

When it comes to digital experience, two things that healthcare consumers want are convenience and access - especially... read more

Article
08/08/2019

Voice is big and getting bigger. In 2018, 58% of consumers used voice search to find local business information, according... read more

Article
02/14/2019

What do visitors to your website really want? That’s the million dollar question — but until recently, we haven’t... read more

Article
10/18/2018

Today’s patients are no longer just patients. They are increasingly savvy consumers of healthcare. As they shop around... read more

Article
09/20/2018

Artificial intelligence (aka AI) is a term that gets bandied about a lot these days. Yet while AI is a hot buzzword in... read more

Article
06/12/2018
Reviews

Submitted by a verified client from a health system on Wednesday, May 17, 2023


We worked with Loyal for years and they were an exceptional partner.  Innovating along side our internal team, proactively providing insights and evolving the products with our input.  In a new feature at the time, we created an intake flow for a single service line that paid for the entire cost of working with Loyal.  The team is exceptional, the product is exceptional.  I can't recommend them more highly.

    Overall Rating

  • AI/Chatbot
  • Digital Strategy
  • Health Assessments

This vendor would be at the top of my list

Submitted by a verified client from a health system on Sunday, February 16, 2020


Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-time and to make quick adjustments. This functionality has been a game-changer.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by a verified client from a health system on Thursday, February 6, 2020


The convenience of chat is all over the world right now. Being the first leaders in healthcare to use Loyal's AI-driven chat for billing sets us apart from other healthcare organizations.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

I would include this vendor on my list

Submitted by Matt Gove at Piedmont Healthcare on Thursday, May 16, 2019


We have been partners with Loyal since 2015 and I love how they innovate and develop products so quickly. Using Guide has already opened our eyes to new consumer experience opportunities and I know the day is coming when websites are just one big chat.
    Overall Rating

  • AI/Chatbot
  • Patient Experience
  • Physician Directory & Transparency

This vendor would be at the top of my list
Recent Reviews

5/5

We worked with Loyal for years and they were an exceptional partner.  Innovating a...read more


4.7/5
Guide, Loyal's AI-driven chatbot, allows us to see the questions our patients ask in real-...read more

4.7/5
The convenience of chat is all over the world right now. Being the first leaders in health...read more

View All Reviews
Details

Company Brochure
Employees: 51-200
Min. Project Size: Any
100% Focused on Healthcare
100% of Loyal's customers are in the healthcare industry
Service Focus

AI/Chatbot accounts for 10% of their focus
- 4 Reviews
Analytics accounts for 10% of their focus
CRM / PRM Software accounts for 10% of their focus
Digital Strategy accounts for 10% of their focus
- 1 Review
Health Assessments accounts for 10% of their focus
- 1 Review
Online Scheduling accounts for 10% of their focus
Patient Engagement accounts for 10% of their focus
Patient Experience accounts for 10% of their focus
- 3 Reviews
Physician Directory & Transparency accounts for 10% of their focus
- 3 Reviews
Reputation Management accounts for 10% of their focus